Microsoft Office
Bogoju Someshwar
Assistant manager
Hyderabad,TG
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
1
1
year of professional experience
3
3
Languages
Work History
Customer Care Executive
HDFC Bank
08.2024 - Current
- Handled transactions such as cash deposits/withdrawals, NEFT/RTGS, wire transfers, or forex transactions with accuracy and efficiency.
- Ensured compliance with banking regulations by accurately resolving all customer instructions using internal tools such as FTS, CRM, and CSP.
- Contributed to branch sales goals by cross-selling banking products and services when appropriate.
- Resolving customer issues and complaints.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Economics Politicalscience Public Administration
Sardhar Patel Degree College
Hyderabad, India 04.2001 -
Intermediate (MPC) -
Tirumala Co-op Junior College
Tirumalagiri 04.2001 -
Ssc -
Zilla Parishad High School
03-2016
Skills
Adaptability and flexibility
Complaint handling
Customer service
Banking software proficiency
Financial analysis
Adaptability to change environment
Accomplishments
Consistently achieving Term deposits target every month, as an individual contributor.
consistently achieved good score by maintaining CPI SQI parameters every month.
Software
Internet Basic
System Navigation
Timeline
Customer Care Executive
HDFC Bank
08.2024 - Current
Bachelor of Arts - Economics Politicalscience Public Administration
Sardhar Patel Degree College
04.2001 -
Intermediate (MPC) -
Tirumala Co-op Junior College
04.2001 -
Ssc -
Zilla Parishad High School