Brandon Alex Pereira
Fraud Specialist - Contact Center
Hyderabad
Summary
Talented business and customer relations professional with self-directed nature and analytical problem-solving abilities. Excellent project management, communication and planning abilities.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Fraud/Non-Fraud Specialist
Goldman Sachs
02.2022 - Current
- Work for the back-end team at Goldman Sachs to prevent and investigate fraud and non-fraud cases of apple credit cards
- Worked with Vrinda Wellness as a manager
- My work involves customer sales, support and feedback.
H&W Operations Manager
Vrinda Wellness Pvt ltd
03.2020 - 02.2022
- Work closely with customer registration, payments, customer queries, feedbacks and Sat surveys
- Work with the business owners to create various packages and product bundles for the branches
- Stock audits for the branches
- Ensuring that we meet our targets and payments of incentives as per the schemes
- Work with the creative team for the advertising.
Operational Accountant
Wells Fargo EGS
06.2018 - 02.2020
- Worked in a process that involved fraud and non-fraud investigation on debit card payments
- ( Role 15 and 31.)
- The ATM/Debit card claims (ADCC) are responsible for the investigation and resolution of customer disputes on visa Debit card transactions
- Work for the backend process of American Banks and investigate fraud and non-fraud claims related to debit cards issued by the banks to our customers
- Within the ADCC team our Risk operations/Fraud prevention services team partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.
Education
Bachelors of Business Administration - Finance
Christ University
06.2014 - 03.2017
12th -
Sreenidhi International School, ISC
06.2012 - 02.2014
10th -
St. Mary’s High School, ICSE
03.2011 - 01.2012
NEBOSH Course Health & Safety in - Occupational Health & Safety
National Examination Board in Occupational Safety
United Kingdom 10.2021 - 04.2022
AMFI for mutual funds distributors’ exam Digital marketing course - undefined
Skills
Investment knowledge: Successfully completed the AMFI mutual funds distributors courseundefined
Timeline
Fraud/Non-Fraud Specialist
Goldman Sachs
02.2022 - Current
NEBOSH Course Health & Safety in - Occupational Health & Safety
National Examination Board in Occupational Safety
10.2021 - 04.2022
H&W Operations Manager
Vrinda Wellness Pvt ltd
03.2020 - 02.2022
Operational Accountant
Wells Fargo EGS
06.2018 - 02.2020
Bachelors of Business Administration - Finance
Christ University
06.2014 - 03.2017
12th -
Sreenidhi International School, ISC
06.2012 - 02.2014
10th -
St. Mary’s High School, ICSE
03.2011 - 01.2012
AMFI for mutual funds distributors’ exam Digital marketing course - undefined
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