B.RANJITH KUMAR
Bangalore
Summary
Currently working as End User Support specialist and is experienced in IT Support specialist with over 15 years of experience in the IT industry. Innovation is an essential part of skill set, also skilled in team leadership, and project planning.
Was part of many Global projects like Bangalore File server split project, Office shifting to new premises project and many more. Communication and interpersonal skills enables to collaborate effectively with cross-functional teams, providing timely and effective resolutions.
Overview
21
21
years of professional experience
Work History
END User Support Specialist
EPIROC MINING INDIA Pvt LTD
Bangalore
01.2018 - Current
- Supporting EITC Bangalore wit 375+ users.
- Remote supports. (RDP, MS Teams and Bomgar tools)
- Handling other local issues which TCS cannot resolve it.
- Following all requests via service desk/service portal only.
- Receiving the new systems from dell after the order is placed.
- Reimaging Windows 11 for new systems received.
- Allocation of systems to required users.
- Replacing new system for leased systems.
- 1st level basic support for Servers in EITC.
- Coordination with different teams when LAN/WAN is down.
- Part of different local & global migration projects.
IT Team Leader India
ATLAS COPCO INDIA LTD
Bangalore
11.2016 - 12.2017
- Supporting CMTEC Bangalore Manyatha office of around 350+ users.
Senior IT Engineer
ATLAS COPCO INDIA LTD
Bangalore
01.2013 - 11.2016
- Supporting Bangalore Manyatha & Peenya, Chennai, Hyderabad Begampet, Secundrabad & Cherlapalli locations maintaining of 850+ users – Total period is 7 years.
IT Support Officer
ATLAS COPCO INDIA LTD
Bangalore
11.2010 - 01.2013
- Supporting Bangalore Manyatha & Peenya, Chennai, Hyderabad Begampet, Secundrabad & Cherlapalli locations maintaining of 850+ users – Total period is 7 years.
IT Admin-Resident Engineer
ATLAS COPCO (India) Ltd
Peenya, Bangalore
08.2008 - 10.2010
- Onsite at ATLAS COPCO (India) Ltd, CMT-ECC Division, Peenya, Bangalore through Orient Technologies Pvt Ltd
Customer Support Engineer
ORIENT TECHNOLOGIES PVT LTD
Bangalore
01.2008 - 07.2008
- Handling field calls, maintaining network printers, MFP printers
- Mass system Installations of HP, HCL, Toshiba Desktops and Laptop in all big colleges, universities, Government Institutions
- Installations and configurations of HP, IBM servers, switches and routers and solving LAN problems.
Senior Field Support Engineer
SAXON COMPUTER CENTRE
Bangalore
09.2006 - 01.2008
- Looking after almost all SBM branches in Bangalore, Hosur and Kolar districts and small software companies and other small customers
- Unsolved calls in SBM HO and major calls in field work
- I was part of the first CORE BANKING transformation/implementation project which was led by Infosys in all SBM branches and in SBM Head Office
- Since WAN link or lease line was an issue we configured CORE Banking with help of VSNL modem dialing.
Resident Engineer
SAXON COMPUTER CENTRE
Bangalore
06.2005 - 09.2006
- Maintaining and managing about 300-400 desktop computers, about 100 DMP printers, about 10 Line printers, about 10-15 inkjet and LaserJet printers and networking and internet
- Windows, Virus and Outlook issues and configurations
- Antivirus updates
- Checking LAN connectivity’s
- Supplying peripherals.
Jr. Field Engineer
SAXON COMPUTER CENTRE
Bangalore
05.2004 - 06.2005
- Looking after almost all State Bank of Mysore branches in Bangalore, Hosur and Kolar districts and small software companies and other small customers and home local customers
- Maintaining all computers, DMP, Line, Inkjet, LaserJet and Passbook printers
- Networking issues
- Network configurations
- OS issues, Virus issues, Updating of antivirus, patches.
Trainee Engineer
SAI COMPUTERS
Bangalore
06.2003 - 12.2003
- Maintaining and managing 7 systems and with networking and broadband internet and virus problems, network problems, printer issues.
Education
High School Diploma -
Priyanka College - Periyar University
Bengaluru01.2000
Skills
- Ability to listen attentively to users' concerns and provide technical
assistance in a friendly and courteous manner has resulted in a high level of customer satisfaction - Communication and interpersonal skills enables to collaborate effectively with cross-functional teams, providing timely and effective resolutions
- To look into things with a Positive Attitude is the greatest strength
- Can handle in-depth problem analysis, software installations, and error troubleshooting
- Can work effectively in a group, but can do the same quite efficiently and confidently alone, if situation demands so
- Remote Support
- Ticket management
- Hardware troubleshooting
- Operating System Knowledge
- Training and coaching
Timeline
END User Support Specialist
EPIROC MINING INDIA Pvt LTD
01.2018 - Current
IT Team Leader India
ATLAS COPCO INDIA LTD
11.2016 - 12.2017
Senior IT Engineer
ATLAS COPCO INDIA LTD
01.2013 - 11.2016
IT Support Officer
ATLAS COPCO INDIA LTD
11.2010 - 01.2013
IT Admin-Resident Engineer
ATLAS COPCO (India) Ltd
08.2008 - 10.2010
Customer Support Engineer
ORIENT TECHNOLOGIES PVT LTD
01.2008 - 07.2008
Senior Field Support Engineer
SAXON COMPUTER CENTRE
09.2006 - 01.2008
Resident Engineer
SAXON COMPUTER CENTRE
06.2005 - 09.2006
Jr. Field Engineer
SAXON COMPUTER CENTRE
05.2004 - 06.2005
Trainee Engineer
SAI COMPUTERS
06.2003 - 12.2003
High School Diploma -
Priyanka College - Periyar University
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