B. RAVI SHANKAR

Infognana Solutions,

• Best Leadership award for satisfying beyond the client expectation.
• Team Quality Award (3 time) for achieving quality above 99% all over year.
• Torch Barrier Award (2 time) for running the 2 projects simultaneously with different team members smoothly and energetic when in high pressure situation.

Infosys BPM,

• Recruited as Process Specialist (Subject Matter Expert).
• Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
• Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
• Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
• Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
• Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
• Led root cause analysis efforts on process failures, preventing future occurrences through corrective action implementation.
• Developed user-friendly documentation for processes, increasing employee understanding and reducing training time.
• Designed and executed training programs for new hires, fostering a culture of continuous learning among employees.
• Implemented new process automation tools, resulting in reduced manual labor and increased productivity.
• Used to perform validation in many tools like PowerBi, SAP, ExploreMs, Etc.

Infognana Solutions,

• Handled Multiple projects and team simultaneously.
• Handled Ecommerce Project for Catalog Management, Category Management, Taxonomy, Title Optimization, Verifying Image & Quality, Data Enrichment & Validation.
• Marketplace Handled - Amazon, Flipkart, Ajio, Shopify, Big Basket, Bewakoof.
• Handled clients through calls and emails for Updates, Quality refutation and Delivery.
• Presented Monthly and weekly business review reports for management.
• Maintained team members reports and conducted appraisal meeting with individuals.
• Handled team has achieved average of above 98.5% Quality throughout the year.
• Created report in spreadsheet for team tracking on daily PDA.
• Created automation in spreadsheet and Excel with the help of Google and Chat GPT'21.

Keni Technologies,

• Managed 15 members team.
• Managed all kind of administrative works.
• Spoken to various clients to gather their requirement, conveyed to the team for getting exact output in both IT/Non-IT sector.
• Handled various projects with the team.
• Worked as a vendor for some of MNC companies and made them satisfied with our quality to continue their agreement with us.
• Maintained team members reports and conducted appraisal meeting with individuals.
• Handled team has achieved average of above 98.5% Quality throughout the year.

Mobius365 Media Private Ltd,

• Production, Used to collect the data of the companies established all over the world.
• Quality Analysis, Used to check whether the provided data is correct as per the requirement and make the batch get accepted with above 95%.
• Handled the process with 10 team members.
• Achieved team quality above 95% and above as per client requirement.
• Supported other team when their is any process need for completing their task.

Ugam Solutions Pvt Ltd,

• Data Enrichment - Used to search and collect the data through internet research for the given task/products.
• The received tasks are allocated on the basis of category and SKU count.
• Worked in Photoshop - Image Touchup, working in a raw image to edit-background, Smudging, Sharpening, Cloning etc., as per client requirement.
• Quality Analysis, Factual Data Check - To ensure that the crafted data is in sync with the market requirement.
• Team Management - Handled the process with two team members.

Ravi Shankar B