Summary
Overview
Work History
Education
Skills
Activities
Attributes
Customersupportfunctions
Internship
Personal Information
Teammanagement
Languages
Disclaimer
Languages
Timeline
Generic

Brethivi Rajan

Madurai

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

To learn, perform and excel in work and grow with an organization in a dynamic environment.

Overview

6
6
years of professional experience

Work History

Team Leader

SAFFRON TECHNOLOGES
CHENNAI
02.2024 - Current
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Developed strategies for problem solving and conflict resolution among team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Established clear expectations for employees, providing guidance when needed.
  • Reviewed customer wise and implemented strategies to improve collection.
  • Maintained a positive work environment that promoted collaboration between team members.

Team Leader, Credit Card Collection

MAYA ENTERPRISES
Madurai
12.2022 - 01.2024
  • Handling SBI cards collection with a 4-member team, ensuring ethical code of conduct, managing delinquency, and reporting daily collections.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Ensured compliance with all safety regulations in the workplace.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Reviewed completed work to verify consistency, quality, and conformance.

Collection Executive, Credit Card Collection

JEYAM MANAGEMENT SERVICES
Madurai
01.2022 - 11.2022
  • Handled HDFC cards collection, maintained mutual respect with customers, and submitted daily DCR to the Team Leader.
  • Researched and identified delinquent accounts for collection efforts.
  • Developed and implemented strategies to reduce delinquency rate.
  • Negotiated payment arrangements with customers in order to settle past due accounts.
  • Interacted with customers through phone calls and field visits to collect payments.

Admin Coordinator

FEDCROT (NGO)
08.2019 - 12.2021
  • Conducted interviews, coordinated welfare associations, and reported to banks and MD.

HR Executive

Forte Solution Pvt.Ltd.
07.2018 - 07.2019
  • Searched for candidates, shortlisted, scheduled interviews, and facilitated candidate joining.

Education

MBA (HR) -

Madurai Kamaraj University (MKU)

B. Com (Banking & Insurance) -

Subbalakshmi Lakshmipathy College of Science

H. Sc. (10,+2) -

St. Britto Higher Secondary School, Madurai

Skills

  • MS Office Applications: Word, Excel and PowerPoint
  • Ability to transform the knowledge & train to meet the Objectives of the Organization
  • Work Planning
  • Overtime Management
  • Technical Support
  • Team Supervision
  • Performance Improvement

Activities

  • Swimming
  • Participation in weekly or monthly NGOs welfare.

Attributes

  • Having the required confidence, drive and enthusiasm.
  • Possessing exceptional communication skills.
  • Ability to lead a team.
  • Strong interpersonal influencing skills.
  • Approaching every task with passion and enthusiasm.
  • Coming up with new ideas.
  • Ability to maintain and grow key relationships.
  • Thinking clearly under pressure.
  • Treating all staff fairly.

Customersupportfunctions

  • Relationship management with clients for delivering effective services.
  • Excellent negotiation, interpersonal & communication skills, including ability to communicate complex issues clearly.

Internship

  • Indian Bank, Microstate Branch, Madurai, 2015
  • IDBI Federal Life Insurance Co.Ltd, Bypass Road Branch, Madurai, 05/01/14

Personal Information

  • Total Experience: Overall 1 ½ years of experience in the field of collections & Team Handling
  • Father's Name: M. Aruna Giri
  • Mother's Name: A.Poongothai
  • Date of Birth: 10/11/94
  • Gender: Male
  • Marital Status: Married

Teammanagement

  • A strategic planner with expertise in leading teams for running process operations & experience of developing procedures, service standards for business excellence.
  • Requiring, developing and appointing collection force to expand reach in the market and ensuring meeting of revenue & business targets.
  • Charting out collection targets for each Team member and motivating them to accomplish the targets.

Languages

  • Tamil
  • English
  • Hindi
  • Telugu

Disclaimer

I hereby declare that all the above details given by me are true to the best of my knowledge., 08/23/23, Madurai

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Telugu
Intermediate (B1)
B1

Timeline

Team Leader

SAFFRON TECHNOLOGES
02.2024 - Current

Team Leader, Credit Card Collection

MAYA ENTERPRISES
12.2022 - 01.2024

Collection Executive, Credit Card Collection

JEYAM MANAGEMENT SERVICES
01.2022 - 11.2022

Admin Coordinator

FEDCROT (NGO)
08.2019 - 12.2021

HR Executive

Forte Solution Pvt.Ltd.
07.2018 - 07.2019

MBA (HR) -

Madurai Kamaraj University (MKU)

B. Com (Banking & Insurance) -

Subbalakshmi Lakshmipathy College of Science

H. Sc. (10,+2) -

St. Britto Higher Secondary School, Madurai
Brethivi Rajan