Ranjitha HN
Chennai
Summary
Proven Team Leader with over a decade of experience in the mortgage industry, driving operational performance and managing service delivery against strict SLAs. Specializes in training and mentoring teams, conducting root cause analysis for complex issues, and implementing process improvements to enhance efficiency and quality. Excels in stakeholder communication and maintaining effective operations in fast-paced environments.
Overview
3
3
Languages
2027
2027
years of professional experience
Work History
Team Leader
Wipro Technologies Ltd
Chennai
2022 - Current
- Directed a mortgage processing team across prequalification, QC, appraisal coordination, funding QC, document review, and secondary market trading to maintain seamless day-to-day execution.
- Led SLA and performance management by tracking productivity, turnaround time (TAT), and accuracy, keeping output aligned with client SLA and internal delivery goals.
- Built onboarding and training resources, including decks and process documentation, to improve new-hire readiness and expand team capability.
- Conducted root cause analysis on defects and workflow gaps, driving corrective and preventive actions that raised quality.
- Served as escalation lead for complex process issues, performed recurring quality audits, and delivered feedback that improved compliance and reduced errors.
- Developed account review presentations for executive leadership and stakeholders, highlighting performance trends, risk exposure, and continuous improvement actions.
- Drove process improvements that improved QC accuracy, lowered operational risk, and streamlined workflows across appraisal, funding, and compliance areas.
- Built culture of accountability and collaboration through coaching and mentoring that supported high performance and operational excellence.
- Acted as the primary escalation point for complex process issues, conducting regular quality audits and providing actionable feedback to minimize error rates and strengthen compliance.
- Organized and prepared account review presentations for executive leadership and stakeholders, highlighting performance metrics, risk assessments, and continuous improvement initiatives.
- Ensure investor‑ready documentation for secondary market trades, aligning with securitization standards and regulatory requirements.
- Implement process improvements that enhanced QC accuracy, reduced operational risk, and streamlined workflows across appraisal, funding, and compliance functions.
- Fostered a culture of accountability and collaboration, mentoring team members to achieve high performance and operational excellence, aligning with securitization standards and regulatory requirements.
- Implement process improvements that enhanced QC accuracy, reduced operational risk, and streamlined workflows across appraisal, funding, and compliance functions.
Senior Processor
Wipro Technologies Ltd
Chennai
2021 - 2022
- Accessed client's Loan Origination System to retrieve loan lists and upload completed review checklists efficiently.
- Verify information contained in a variety of documents, determining whether or not the information matches/complies with the rules established in the provided checklist.
- Documented discrepancies and variances in reviewed documents to ensure compliance with established guidelines.
- Initiated review conditions to address checklist discrepancies, enabling Operations team to remediate loans failing checklist items.
- Review and remediate exceptions reported by buyer
- Interact with the client's underwriting manager for questions and to apply feedback on areas that may require correction.
- Assemble closing and credit package for loans with passing checklists and deliver to the appropriate buyer via Extractor tool
Senior Customer Service Executive
Allsec Technologies Ltd
Chennai
04.2016 - 03.2021
- Audited open mortgages and deeds of trust for accuracy, ensuring integrity of client documentation.
- Identified all open judgments, liens, UCCs, and HOA sales for reporting.
- Obtained foreclosure documents to support legal processes.
- Compiled all deeds of conveyance to provide comprehensive documentation for client records.
- Navigated US county recorder site to locate and retrieve documents based on client data. Do Full Search, Current owner search on the below
- Begin with the first sale deed to subject the borrower and search up to the present date
- Update records and information in the client database
- Corroborate data accuracy after performing data entry procedures
Education
Bachelor's - Commerce
Madras Christian College
Skills
- Productivity Tools: Proficient in MS Office Suite (Word, PowerPoint); Intermediate expertise in Excel (data handling, reporting, pivot tables)
- Technology Basics: Foundational knowledge of computer hardware and internet applications
- Mortgage & Title Research Platforms: Extensive experience with NETRO Online, DataTrace, DataTree, TitlePoint, Laredo, Tapestry, Landex, TexasFile, TitleSearcher, US TitleSearcher — skilled in title search, property records, and document retrieval
Languages
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Malayalam
Native
Native
Timeline
Senior Customer Service Executive
Allsec Technologies Ltd
04.2016 - 03.2021
Team Leader
Wipro Technologies Ltd
2022 - Current
Senior Processor
Wipro Technologies Ltd
2021 - 2022
Bachelor's - Commerce
Madras Christian College