Brijesh Chutani
Senior Technical Program Manager
Noida,UP
Summary
Seasoned Technical Program Manager with top-notch implementation and Program management abilities. Competent individual with 15+ years in Engineering and IT services, App Release Management, Digitization, Transformations, End to End execution of Complex programs, Consulting and Business Analysis. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in Product Lifecycle Management, planning and deployment.
Overview
12
12
years of professional experience
Work History
Senior Technical Project Manager
ITIL
- Till Date) Bharti Airtel Limited, Gurgaon.
- Leading the Fixedline Vertical for the Telecom Organization managing the Digital Transformation Campaigns, working closely with Product teams for product incubations.
- Part of the Product Engineering team, evaluating the product journeys/stories from the IT Architecture, design and Engineering standpoint.
- Driven key strategic Programs like One Airtel Plan (Hard Bundling Product), Broadband Prepaid for LCO onboarding and merger, Decision Tree (Call Centre Digitization, Unified Screen for all applications, predicting customer issues and Probing tools for Call Centre advisors), Digital Campaign for Digitizing Acquisition, Provisioning, Assurance and Billing Journeys.
- Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
- Helped rationalize the offline business processes in order to transform them to Digital Journeys.
- Led the Organization Digital Campaign and digitizing the Fixedline Journeys to enhance Customer Experience, reduce end to end activation TATs to more than 70-80%.
- Manage assigned projects including product improvements, product extensions, product enhancements, new product development, live order development.
- Owning the end to end delivery of number of initiatives and managing cross geo/function dependencies.
- Using predictive analytics to drive process improvements.
- Identifying gaps and bottlenecks in the product development pipeline by participating in project milestone reviews and providing solutions to improve the organization’s effectiveness.
Technical Project Manager, OSS/BSS Transformation Specialist
Bharti Airtel Limited
01.2016 - 05.2019
- For wired and wireless networks.
- Led the Digital Acquisition Journey (both Enterprise and Online Journey), design and User Journey E2E (Acquisition till Activation).
- Stitched the flow of information across systems - Online, CRM, Number Management, GIS Feasibility management, Billing, Lead management etc.
- Helped introduce Oracle-based middleware (OSB/ESB) in Telemedia stack for the first time.
- Closely worked with Sales, Marketing and Customer Experience to observe customer behavior and introduce quick changes basis VOC on the overall flow.
- Responsible for E2E solution design and delivery of Fixed Line OSS transformation initiative at Bharti Airtel - Telemedia.
- This spans transformation across Order Management, Inventory Management, Activation Management and GIS and their integrations with BSS like CRM and Billing via oracle-based middleware.
- SME in process and information flow over legacy and transformed OSS in Telemedia fixed line Engineering.
- Fully analyzed the existing business flow in depth from process as well as Engineering perspective, in order to ensure minimal gaps while integrating with new OSS.
- Closely coordinated the project by ensuring active contributions from multi facet teams across Customer Experience, Networks, IT (Middleware – legacy, Oracle, CRM & FX) and owning the Engineering deliveries.
- This includes in-depth engagement with Huawei OSS SMEs for flow agreement and issue resolution.
- Involved deeply in project stabilization from issue analysis to resolution identification and implementation.
- Had hands on involvement in business testing as well as issue resolution for Right First-Time delivery.
- Owning process of customer migration to new stack.
- Bench-marked and aligned legacy process with industry standard eTOM process map as part of transformation exercise as well.
Business Analyst/ Pre-Sales Consultant
Cyient Ltd
04.2015 - 12.2015
- Responsible for OSS Equipment Modelling, Inventory Reconciliation Automation, Design, liaise between client & Project delivery stakeholders to understand, analyze, document & facilitate the Project goal, Project scope, business and functional requirement elicitation, solution design, testing and end to end Implementation.
- Responsible for Solution Preparation/Management Proposal based on Customer Requirements, Product level demonstrations, Project estimations/ROM and proposal assistance.
- Assist in Discovery Adapters development, responsible for Data modelling, integration with NMS systems fetching raw data, data parsing logic which includes physical and logical level reconciliation and updating discrepancies in OSS.
- Depict Transition and Transformation requirements – “Integration/Migration and re- engineering of system & Processes” Evaluate current (As-Is) business process/system implication requirements of the organization and assess best possible Re-engineering (To-Be) recommendations by analyzing gap /business pain points from Discovery & due-diligence activity.
Sr. Technical Consultant
IBM Global Business Services Pvt. Ltd
07.2013 - 03.2015
- Responsible for finalizing the hardware sizing estimations, T&D and Production environment readiness for enabling project kick-off.
- Successfully migration for Metasolv MSS 6.0.16 to MSS 6.2.1 version.
- Vendor management for design/development and system testing phase (JPD code up-gradation and integrating MSS with middleware, order capturing systems and other P2P applications).
- Coordinating with all the integration application teams, getting them acquainted with the application related change, engage them for the needful support from the integration perspective both at the testing and application roll-out/ production deployment stages.
- Responsible for carrying out Load testing for the M6 application, being done through a standalone application by pushing bulk new and change orders and taking performance observations and ensuring overall delivery quality.
- Worked on installation of the MSS 6.2.1 upgrade activities which includes WebLogic-cluster, database, MSS application setup.
- Closely working on integrating M6 with ICRM, IB2B, EAI, Netcool, BI, Cygnet ADRS system (Activation discovery and reconciliation scheduler) and other systems for IP/MPLS, Transmission, iWan networks.
- Providing support during SIT and UAT phase and assist with resolution of management of open issues, resolves task resource and project issue bottlenecks.
- Aligning all the M6 integration touch point application teams and vendor team (Oracle) from managerial/ technical perspective for M6 production rollout activities.
- Post go-live support for hyper care.
- DR (Disaster Recovery) environment set-up readiness and validation and server replication from production set-up and supporting M6 Operation team for DR test drill.
- Offer solutions to address problems that arise.
OSS Consultant
Agnitio Technologies Pvt. Ltd
07.2012 - 06.2013
- Responsible for Physical and Logical Data modelling and Liaise between client & Project delivery stakeholders to understand, analyze, document & facilitate the Project goal, Project scope, business and functional requirement elicitation, solution design, testing and Implementation support to deliver custom application & COTS Product customization.
- MDD Implementation for Discovery (Inventory Management).
- Responsible for Alarm identification received from various Network Elements for different vendors.
- Responsible for FRS elicitation for Alarms which includes Alarm token mapping, Alarm Translation, Normalization and its Correlation.
- Responsible for Analysis of the performance of different NEs for different vendors and also responsible for fetching of Key Performance Identifiers (KPIs) for different NEs in a network from an NMS.
- This task is usually done by a software application (MDD) built to connect with the NMS and retrieve the KPIs.
- Analyzed performance through Graphs and pictorial representations in a GUI, for example user Clarity OSS Performance Manager.
Team Lead
Bharti Airtel Ltd
12.2006 - 06.2012
- Gurgaon.
- Network Designing, Implementation, Network Provisioning and fulfilment.
- Order Management and Product Catalogue Management.
- Inventory and Circuit Reconciliation w.r.to NMS.
- Equipment Specification Template Creation/ modelling inventory in M6 database.
- Logical Inventory Design and Reconciliation.
- Data Extraction through Protocols like FTP/TCP/IP, SNMP, TELNET e.t.c.
- From the live NMS their parsing, mapping with existing M6 inventory and update.
- Worked on Various NMS systems ECI, Alcatel, Huawei, Tellabs and Nortel for extracting Physical Equipment, Links and circuit data.
- End-to-end Activation and Discovery & Reconciliation System (ADRS).
Education
B.Tech -
P.T.U
HSC - Electronics and Communications
Punjab Technical University
S.E.B - Science
Govt. Ranbir College
SSC - undefined
Sangrur Public School, .S.E.B, Inlingua
Skills
Agile project management
App/Software Release Management
Planning and Execution
Product Development Lifecycle
Product Development
Product Engineering
Project Budget Allocation
Strategic planning
Timeline
Technical Project Manager, OSS/BSS Transformation Specialist
Bharti Airtel Limited
01.2016 - 05.2019
Business Analyst/ Pre-Sales Consultant
Cyient Ltd
04.2015 - 12.2015
Sr. Technical Consultant
IBM Global Business Services Pvt. Ltd
07.2013 - 03.2015
OSS Consultant
Agnitio Technologies Pvt. Ltd
07.2012 - 06.2013
Team Lead
Bharti Airtel Ltd
12.2006 - 06.2012
SSC - undefined
Sangrur Public School, .S.E.B, Inlingua
S.E.B - Science
Govt. Ranbir College
HSC - Electronics and Communications
Punjab Technical University
B.Tech -
P.T.U
Senior Technical Project Manager
ITIL