BRIJESH GUPTA
Gurgaon
Summary
Detail-oriented Assistant Manager offers more than 03-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Forward-thinking Assistant Manager with proven history of leadership, planning and problem solving. Adept collaboration with Assistant Manager to accomplish demanding objectives, motivate staff and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager (Sales & Operation)
Pickyourtrail.com (Travel MNC )
Gurgaon
11.2021 - Current
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Established clear goals and objectives for employees based on individual performance reviews.
- Researched new destinations, attractions, and activities to add to the agency's portfolio of offerings.
- Negotiated contracts with suppliers for discounted rates on airfare, hotel stays, and other services.
- Organized travel arrangements for clients, such as scheduling flights, booking hotels, and making car rental reservations.
- Assisted customers in resolving any issues that arose during their travels.
- Organized corporate travel arrangements, including air and ground transportation and hotel accommodations.
- Maintained relationships with external service providers such as airlines, hotels, car rental companies and other vendors.
Subject Matter Expert
Yatra.com (Travel MNC )
Gurgaon
05.2015 - 07.2020
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Generated reports on sales performance metrics based on daily, weekly, monthly data analysis.
- Resolved any issues related to travel plans and services.
- Provided detailed information about destinations such as climate conditions or points of interest at requested locations.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Conducted regular meetings with team members to discuss challenges and develop solutions.
- Provided feedback on areas requiring improvement based on customer surveys.
Education
Bechelor of Commerce - Financial Accounting
Lucknow University
Lucknow06-2012
Some College (No Degree) - Diploma in Tourism & Aviation Managemnet
Tradewings Instituite of Management
LucknowSkills
- Sales monitoring
- Operations Management
- Product and service knowledge
- Employee Performance Evaluations
- Customer Relationship Management (CRM)
- Business Development
- Sales Strategies
- Customer rapport
- Customer Relations
- Negotiation
- Sales Reporting
- Strategic Planning
- Sales Growth
- Team motivation
- Orientation and training
Affiliations
- Traveled to Dubai,Abu dhabi,Bali,Costa Cruise,Thailand,Singapore & Malaysia.I have good knowledge of Asian,European,African & Australia + New Zealand .
- Leadership
- Decision maker
- Problem solving
- Team motivation
- Team building
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
InstituteManagementBachelor
- Received Best Team Leader yearly award in my current company Pickyourtrail.com .
- In this year 2024 received 4 times monthly best Team Leader award
- In year 2023 5 Times received best Team Leader Award
Certification
- Completed Aussie Specialist certification program
- Completed South-Africa Specialist certification program
- Completed Abudhabi Specialist certification program
- Completed Kenya Specialist certification program
Current Job descriptions
- Currently working in as Assistant Manager in Travel MNC since Nov 2021 & achieved every year assigned target's of revenue by the company end.
- My work profile is to managing a team of 10-12 people & helping them to achieving their Individual targets as well as team targets.
- meeting my daily basis KRA,s including Destination Training sessions,Call coaching,Itinerary making,Sales skills coaching.
- Maintain sales Data on daily basis of Entire team & some other datas related to work.
- daily basis standup with team to discuss on performance and improvement areas.
References
References available upon request.
Timeline
Assistant Manager (Sales & Operation)
Pickyourtrail.com (Travel MNC )
11.2021 - Current
Subject Matter Expert
Yatra.com (Travel MNC )
05.2015 - 07.2020
Bechelor of Commerce - Financial Accounting
Lucknow University
Some College (No Degree) - Diploma in Tourism & Aviation Managemnet
Tradewings Instituite of Management
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