Months Of professional experiences
Brijesh Maurya
Lucknow
Summary
Detail-oriented NOC Engineer with extensive experience in system monitoring and incident management. Proven track record of effective client communication and collaboration with technical teams to troubleshoot and resolve connectivity issues. Strong analytical skills and a commitment to maintaining high service levels.
Overview
8
8
Work History
NOC Engineer
Texex Telecom Company
Lucknow
12.2024 - Current
- Monitored network performance using various system tools and dashboards.
- Responded to service outages and escalated issues to appropriate teams.
- Collaborated with technical teams to troubleshoot connectivity problems.
- Provided support during scheduled maintenance and upgrades of network systems.
- Communicated effectively with clients regarding service updates and incidents.
- Analyzed and resolved technical issues related to network operations.
- Monitored incident alert systems during both normal hours and after-hours periods, alerting appropriate departments and personnel of malfunctions or incidents.
- Maintained and monitored system security protocols, policies, and procedures.
- Provided training to users on how to use different networking tools or applications.
- Diagnosed complex problems across multiple technologies such as routing protocols, DNS and DHCP services.
- Communicated with clients to understand system requirements.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
Education
Bachelor of Computer Applications -
BBD University
Lucknow Uttar pradesh 22602807-2025
10+2 -
City Montessori Inter College
Balrampur Uttar Pradesh 27120105-2022
10th -
Bright Way High School
Bahraich Uttar Pradesh 27180105-2020
Skills
- Network operations monitoring
- System monitoring
- Technical support
- Incident management
- Switches and routers
- Problem-solving abilities
- Ticketing systems
- Problem analysis
- Data monitoring
- Team collaboration
- Problem-solving
- Network troubleshooting
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
NOC Engineer
Texex Telecom Company
12.2024 - Current
Bachelor of Computer Applications -
BBD University
10+2 -
City Montessori Inter College
10th -
Bright Way High School
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