English, Hindi, and Telugu
BRIJESH MISHRA
Banking and Finance Operations
Hyderabad
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Successful at maintaining smooth, efficient, and compliance branch operations. Knowledgeable about safety and security protocols. Disciplined professional with uncompromising integrity.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Deputy Manager of Operations
HDFC Bank
02.2023 - Current
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Performed monthly compliance checks.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Trained employees on proper procedures and strategies to improve productivity.
- Monitored financial transactions to detect any suspicious activity or potential fraud.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Improved KYC compliance by conducting thorough customer due diligence and risk assessments.
- Provided training and support to branch staff, fostering a culture of continuous improvement in KYC practices.
- Strengthened AML compliance by conducting thorough risk assessments and monitoring transactions.
- Reduced false positive alerts through effective implementation of risk-based monitoring systems.
- Expedited INR and FCY currency transactions for customers, ensuring timely delivery of funds as needed.
- Managed escalated customer complaints with professionalism, tactfully resolving issues to maintain positive client relations.
Deputy Manager
RBL Bank
04.2022 - 07.2022
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit. Contacted customers as soon as issues arise to immediately find resolution before problem escalated.
- Approached prospective clients through cold calling and emails to meet sales targets.
- Worked with auditor during branch unanticipated auditing.
Loan Servicing Specialist 3
Wells Fargo EGS (India) Private Limited
09.2020 - 10.2021
- Being a part of a home lending team, I was responsible to review fees and cost to create and review quotes for customers and attorneys of Wells Fargo on defaulted/current properties
- Responsible for examining and analyzing programs, processes, claims, documentation, and files of unusual, complex, or higher-risk transactions
- Taking updates on software and other working tools from state side and manila team
- Ensure compliance with internal company requirements and agency or government regulations
- Communicate overall process or transaction quality and provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies
- Provide accurate quotation as per state policies and service level
- Coordinating with the team and ensuring the process is going as per the updates
- Mentoring team on the process for maintaining service level, where required
- Sharing ideas for process improvement and updating any glitch in the process, if any
- Making weekly audit report on system compliance
- Organizing virtual fun events and meetings.
Assistant Manager
Axis bank ltd
12.2019 - 5 2020
- Processing of bulk NEFT payments and salaries
- Updating of Basic KYC and customer instructions
- Taking care of banking operations and cross selling of banking products
- Account opening and modification related services of the customer account
- NRI account remittances and services
- Working on yellow and red flag triggered customers
- Providing investment plans like SIP, F.D, R.D, mutual fund and insurance
- Encouraging customers for using digital banking platforms like mobile banking and raising online requests
- Handled Inward Clearing cheques and registers of same
- Updating CRM of mapped customers on daily basis
- Making proper and timely closure of the branch with cash closure.
Senior Officer
ICICI Bank Ltd
01.2016 - 11.2018
- Working with the management team for the closure of aged delinquent loans and credit card cases.
- Initiating and processing settlement letter on CAPS application.
- Issuing dunning letters to the customers.
- Reaching the monthly targeted amount of collection.
- Processing the account for zeroization after the receipt of payment. Coordinating with the local Debt managers, understanding the reason for delinquency, and doing the needful.
- Collecting the scanned copies of required documents from customers and local managers to upload on application.
- Encouraging the customer to opt, Credit Builder Policy.
Education
B.com (Honours) -
Osmania University
07.2011 - 04.2014
Intermediate - Financial Market management
Kendriya Vidyalaya No.1
06.2009 - 04.2011
High School Diploma -
Kendriya Vidyalaya No.1
06.2008 - 04.2009
Skills
Branch Operations Management
Languages
Timeline
Deputy Manager of Operations
HDFC Bank
02.2023 - Current
Deputy Manager
RBL Bank
04.2022 - 07.2022
Loan Servicing Specialist 3
Wells Fargo EGS (India) Private Limited
09.2020 - 10.2021
Assistant Manager
Axis bank ltd
12.2019 - 5 2020
Senior Officer
ICICI Bank Ltd
01.2016 - 11.2018
B.com (Honours) -
Osmania University
07.2011 - 04.2014
Intermediate - Financial Market management
Kendriya Vidyalaya No.1
06.2009 - 04.2011
High School Diploma -
Kendriya Vidyalaya No.1
06.2008 - 04.2009
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