B R Nagendra Swamy
Bengaluru
Summary
Dynamic and results-driven Online Reputation Management Associate managing and improving brand reputation online. Leveraging SEO, content creation, and social media strategies to enhance brand image, handle negative feedback, and drive positive engagement. Adept at crisis management and developing comprehensive ORM strategies tailored to clients' specific needs.
Overview
4
4
years of professional experience
Work History
Senior Process Executive
Cognizant Technology Solutions
Bengaluru, India
08.2021 - Current
- Experienced in working on US Healthcare Claims Processing project - CVS Health
- Reviewing medical and hospital claims
- Validating claims before releasing
- Responsible to check whether benefits have applied appropriately on claims.
Process Executive
Cognizant Technology Solutions
BANGALORE
08.2020 - 08.2021
• Executed SEO and content marketing campaigns to suppress negative content and enhance positive visibility.
• Coordinated with social media teams to manage and respond to customer reviews and feedback effectively.
• Conducted crisis management and remediation for high-profile issues, resulting in minimized reputational damage.
Education
School -
G S English School
BengaluruBachelor of Commerce in Commerce -
KLE College
Bengaluru05.2019
12th in Commerce -
RNS College
Bengaluru01.2016
Skills
- Online Reputation Management (ORM)
- Search Engine Optimization (SEO
- Social Media Strategy
- Crisis Management
- Analytics and Reporting
- Client Relations
- Brand Strategy
- Data Interpretation
- Clinical Data Management
- Internal Audit
Awards
- Unicorn Award, 03/01/21, Recognized for Outstanding performance in Q1 2021
- Spotlight Award, 07/01/21, Recognized for meeting and Exceeding set metrics
- Spotlight Award, 01/22, Recognized for 2nd highest in Productivity
- Unicorn Awardc, 05/01/23, Skit participation for Townhall
Projects
CVS Health, US Healthcare Industry
Languages
English
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Timeline
Senior Process Executive
Cognizant Technology Solutions
08.2021 - Current
Process Executive
Cognizant Technology Solutions
08.2020 - 08.2021
School -
G S English School
Bachelor of Commerce in Commerce -
KLE College
12th in Commerce -
RNS College