BRYAN DAS
Sr Operations Support Specialist
Chennai
Summary
As a Sr. Operations Support Specialist with CITICORP SERVICES INDIA PRIVATE LIMITED and previous experience as a Phone Banking Officer at ICICI BANK, I bring a strong work ethic and problem-solving skills to my role. I am highly organized and efficient in managing tasks and deadlines. I have achieved notable accomplishments such as receiving the 2023 Q3 Bronze Award for Customer Excellence and consistently ranking number one in overall metrics and customer satisfaction. I am seeking opportunities to further enhance my skills and expand my knowledge in Core Operations within the banking and finance industry.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
Work History
Sr. Operations Support Specialist
CITICORP SERVICES INDIA PRIVATE LIMITED
Chennai
06.2022 - Current
- Currently working as a Sr. Operations Support Specialist at CITICORP SERVICES INDIA PRIVATE LIMITED, where I provide support in various operational activities
- Currently working as an Escalation Desk supervisor
- Utilizing my flexibility and adaptability, I effectively handle multiple tasks and adapt to changing priorities
- I demonstrate strong problem-solving skills to resolve issues and ensure smooth operations.
Phone Banking Officer
ICICI BANK
Guwahati
05.2021
- Served as a Phone Banking Officer at ICICI BANK, where I provided customer support and assistance over the phone
- Utilized my strong communication and problem-solving skills to address customer inquiries and provide appropriate solutions.
Education
Bcom (Manangement) - undefined
Gauhati University
Guwahati, Assam 05.2012 - 05.2015
Senior Secondary (Commerce) - undefined
Icon Academy
06.2010 - 05.2012
Diploma In computer Application - undefined
Sivam Computers and Fine arts
06.2011 - 04.2012
Skills
Operations Supportundefined
Secondary Education
Secondary (Matriculation), Kendriya Vidyalaya HPC Jagiroad, 06/01/10
Ready To Relocate
True
Details
Plot No 2 , Shanmugam, Chennai, Tamil Nadu, 600088, India, 910 176 7902, bryandas63@gmail.com
Preferred Locations
- Hyderabad
- Guwahati
- Kolkata
Projects
- Phone Referral projects for NAM chat Operations
- FCR Project for NAM chat Operations,
- Service Migration Project from Live engage Tool to KORE AI smart assist for NAM chat Operations
- Gauhati University, Guwahati, Customer Behaviour on FMCG products, Rural Banking
- Employee Engagement projects like CSR activities, Beach clean up , Diversity and inclusion
Timeline
Sr. Operations Support Specialist
CITICORP SERVICES INDIA PRIVATE LIMITED
06.2022 - Current
Phone Banking Officer
ICICI BANK
05.2021
Bcom (Manangement) - undefined
Gauhati University
05.2012 - 05.2015
Diploma In computer Application - undefined
Sivam Computers and Fine arts
06.2011 - 04.2012
Senior Secondary (Commerce) - undefined
Icon Academy
06.2010 - 05.2012
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