Ceara Evans
Muncie
Summary
Dynamic Senior Marketing and Sales Manager at ACR1 Commercial Roofing, adept at leveraging data-driven strategies to enhance lead generation and conversion rates. Proven team leader with a strong focus on relationship building and staff development, driving significant improvements in customer satisfaction and business growth.
Overview
15
15
years of professional experience
Work History
Senior Marketing and Sales Manager
ACR1 Commercial Roofing
Muncie, IN
03.2020 - Current
- Established meaningful partnerships with complementary businesses leading to mutually beneficial results.
- Boosted customer satisfaction levels through regular feedback collection, analysis, and implementation of necessary improvements across touchpoints.
- Mentored junior team members, providing guidance on best practices in marketing and sales strategies.
- Implemented data-driven strategies to improve lead generation, conversion rates, and overall sales performance.
- Coordinated cross-functional teams to ensure successful execution of marketing initiatives.
- Reviewed incoming applications, conducted interviews and hire all floor staff.
- Implemented new dialing program
- Responsible for all IT and data programs
- Created new training manuals that are used throughout the entire company
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Production Worker
Superior Linen and Laundry Service
Muncie, IN
03.2019 - 09.2019
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Certified Nursing Assistant
SouthernCare Hospice
Muncie, IN
08.2013 - 08.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Built rapport with patients and families, providing emotional support during difficult times.
Wait Staff Member
La Hacienda
Muncie, IN
10.2010 - 05.2017
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Education
Certificate - Certified Nursing Assistant
Ivy Tech Community College
Muncie, IN05-2013
High School Diploma -
Muncie Central High School
Muncie, IN05-2007
Skills
- Data-driven decision making
- Key account management
- Sales training
- Marketing analytics
- CRM software proficiency
- Team leadership
- Rapport and relationship building
- Strategic planning
- Business growth and retention
- Staff development
- Product launches
- Business development
- Database maintenance
- Referral pipeline development
Accomplishments
- Supervised team of 50 staff members.
- Achieved more lead by introducing DialedIn for outbound dialing.
- Used Microsoft Excel to develop inventory of database records.
- Created new evaluations using Microsoft excel.
- Ranked highest in my class at an Insite Management training week.
- Created new employee handbooks and training class for entire company.
- Created questionnaires and criteria designed to higher better candidates.
Timeline
Senior Marketing and Sales Manager
ACR1 Commercial Roofing
03.2020 - Current
Production Worker
Superior Linen and Laundry Service
03.2019 - 09.2019
Certified Nursing Assistant
SouthernCare Hospice
08.2013 - 08.2017
Wait Staff Member
La Hacienda
10.2010 - 05.2017
Certificate - Certified Nursing Assistant
Ivy Tech Community College
High School Diploma -
Muncie Central High School