Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

CH M V RAGHU VARMA

Hyderabad City

Summary

Have 5 years of experience in leading the technical writing and user experience teams. And 7.10 Years of relevant experience in Technical Writing. Work closely with the product development teams to develop end-user documentation that include Online help, technical manuals, release notes, and product descriptions. Develop in-app guidance tutorials using Walkme Smart Walk-Thrus. Implement DITA through HTML and XML based authoring. Follow Agile methodology to have an active involvement throughout the product development cycle and ensure a cooperative collaborative approach. Excel at working with subject-matter experts to gather information, identify relevant data and audiences, and write documents that are clear and user friendly. Knowledge of Chicago Manual of Style and AP Stylebook. Adept with formatting programs and content management systems. Implement documentation best practices to standardize content across platforms. Superior communication and presentation abilities.

Overview

14
14
years of professional experience

Work History

Associate Director

SS&C Eze Software
Hyderabad City
12.2018 - Current
  • Led a high-performing team of Technical Writers and UX specialists for over 5 years, delivering high-quality documentation and intuitive user experiences across multiple products.
  • Owned and prioritized documentation tasks for two product teams, aligning with product and engineering roadmaps.
  • Contributed to editorial standards by ensuring alignment with EZE documentation guidelines.
  • Trained and mentored writers on tools, processes, and product knowledge, and participated in hiring by interviewing candidates for the technical communications team.
  • Independently managed all aspects of annual performance processes—including ratings, compensation adjustments, bonuses, and stock grants—building a strong, stable team, with most members serving under my leadership for over five years.
  • Fostered team engagement through regular one-on-ones, team meetings, and recognition programs such as spot awards, quarterly nominations, and peer-to-peer acknowledgments.
  • Established scalable documentation processes and reusable templates, improving overall efficiency and end-user satisfaction.
  • Worked closely with cross-functional teams to ensure consistency in content strategy and UX across platforms.
  • Revamped the UI text review process by driving alignment with product managers on the importance of high-quality UX text to improve product intuitiveness.
  • Initially focused only on web applications due to the React-based design system, I proactively expanded UX design support to on-premise applications by introducing UX consultations.
  • This led to noticeable improvements in usability and user experience across the product suite.
  • As an individual contributor, created and maintained user documentation for cloud-based product using MadCap Flare.
  • Used GitHub, Jenkins, and Rancher to publish web help content and leveraged WalkMe for in-app tutorials and shoutouts.
  • Developed in-app guidance using WalkMe Smart Walk-Thrus and created supporting shoutouts and tutorials to enhance user onboarding and product adoption.
  • Collaborated with product and UX teams to develop interface text such as field labels, error messages, and contextual tips.
  • Attended SCRUM and sprint planning meetings and used JIRA for tracking and managing documentation-related user stories.
  • Followed Agile practices for continuous collaboration and contribution throughout the product lifecycle.

Technical Writer

Wipro Technologies - ASG Technologies
05.2016 - 12.2018
  • Develop and maintain accurate product documentation in PDF and web formats using MadCap Flare.
  • Use JIRA to manage tasks and coordinate with development teams.
  • Follow the in-house style guide to ensure documentation standards.
  • Participate in SCRUM meetings to update content with the latest product changes.
  • Act as the primary point of contact for less experienced writers.
  • Follow Agile practices for cross-team collaboration and review documentation to ensure ASG standards compliance and quality.

Technical Communications Specialist

Schlumberger
10.2015 - 03.2016
  • I was responsible for authoring XML-based maintenance manuals using Arbortext Editor within an EDMS environment.
  • I created and modified line illustrations using SAP Visual Enterprise Author, and Adobe Illustrator, based on engineering drawings.
  • I also performed graphic clean-up and optimization using Adobe Photoshop, and supported visual documentation with tools like SnagIT.
  • Additionally, I produced training and demo videos using Sony Vegas Pro 13 to enhance user understanding and documentation effectiveness.

Technical Writer

Konecranes India
01.2015 - 10.2015
  • Develop and maintain accurate product documentation using Microsoft Word.
  • Follow the in-house style guide to ensure documentation standards.
  • Ensure cross-team collaboration and review documentation.

Design Engineer

Cyient
12.2011 - 01.2015
  • Creation of Technical service Manuals (XML based), Technical Illustrations, 3D/2D Engineering Animations, Engineering Drawings/Graphics Modifications, Parts Catalogs, Standard Work Instructions.

Education

Aircraft Maintenance Engineering - mechanical stream

Flytech aviation academy
01.2010

Intermediate M.P.C (10+2) -

Sri Chaitanya College

SSC (10th class) -

Bhashyam public school

Skills

  • MadCap Flare
  • Arbortext Editor
  • XMetaL Author
  • Adobe FrameMaker 10
  • WalkMe
  • JIRA
  • LACE
  • Confluence
  • BitBucket
  • SourceTree
  • GIT Bash
  • Jenkins
  • Rancher
  • SnagIT
  • WinSnap
  • Adobe Illustrator
  • Adobe Photoshop
  • Teamcenter
  • EDMS
  • Sketch
  • Figma
  • Invision

Personal Information

Timeline

Associate Director

SS&C Eze Software
12.2018 - Current

Technical Writer

Wipro Technologies - ASG Technologies
05.2016 - 12.2018

Technical Communications Specialist

Schlumberger
10.2015 - 03.2016

Technical Writer

Konecranes India
01.2015 - 10.2015

Design Engineer

Cyient
12.2011 - 01.2015

Aircraft Maintenance Engineering - mechanical stream

Flytech aviation academy

Intermediate M.P.C (10+2) -

Sri Chaitanya College

SSC (10th class) -

Bhashyam public school

Similar Profiles

CREATE PROFILE
CH M V RAGHU VARMA