Chainali Thakur

• manage nationwide and international communications
• manage USA chat interactions, calls, and emails
• managing customer inquiries
• collaborated with US team at Amazon
• manage UK customer queries through chats and emails
• managing chat and email communication
• resolving customer inquiries
• Responded to carrier tracking and in-transit update inquiries with precision. Processed refund requests and clarified unknown charges swiftly. Assisted customers with issues related to stuck shipments and order status updates. Coordinated return or replacement processes for diverse orders.
• analyzing account records for information verification
• managing 7 capabilities at Amazon
• inefficient and oversized department l-2
• client services division l-2
• wishlist segment l-2
• specialist l-2
• fallback l-2
• exclusive membership l-2
• Facilitated workshops to enhance understanding of Dart libraries and frameworks. Developed instructional materials to support Dart adoption in projects. Collaborated with development teams to coordinate Dart project implementations. Provided guidance on coding challenges and performance optimization for Dart usage.
• utilizing CSCO application
• actively engaging with India team using AC3 tool
• managing chat and email correspondence
• overseeing order tracking
• acquire contact information of carriers based on pin codes
• refine shipment schedules
• resolve delayed shipments through ticket escalation.
• act as intermediary between customer, seller, and carrier
• managing chats and emails as blended processes depending on business requirements
• serve as subject matter expert (SME)
• support DART also
• Improved overall customer experience by proactively identifying areas for process improvement within the support department.
• Monitored system performance to identify potential issues.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Supported continuous improvement initiatives within the department by actively participating in feedback sessions, process reviews, and team meetings focused on enhancing performance standards.
• Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls.
• Maintained comprehensive knowledge of product offerings to ensure accurate information was provided to customers during troubleshooting efforts.
• Leveraged troubleshooting guides to quickly resolve common customer issues, increasing first-call resolution rates.
• Responded to customer inquiries and provided technical assistance over phone and in person.
• Responded to customer requests for products, services, and company information.
• Facilitated smooth product returns and exchanges, ensuring customer satisfaction and trust.
• Maintained servers and systems to keep networks fully operational during peak periods.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Reduced resolution times for customer issues by implementing structured problem-solving approach.
• Increased customer satisfaction, promptly addressing and solving technical issues.

• oversee chat communications
• offering solutions to customer inquiries
• Executed pre-sale strategies to enhance client acquisition and relationships. Provided comprehensive post-sales assistance to address customer inquiries promptly. Partnered with sales personnel to customize solutions based on client requirements. Evaluated customer satisfaction metrics to inform service enhancements.
• contribute to Flipkart operations
• skills encompassed pre-purchase queries
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Boosted customer retention rates by providing exceptional support through phone, email, and chat interactions.
• Supported continuous improvement initiatives within the department by actively participating in feedback sessions, process reviews, and team meetings focused on enhancing performance standards.

• address client specifications
• Support candidates and enable them for effective interview performance.
• categorize resumes according to guidelines
• combined method for calls, chats, SMS, and emails
• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.

• Teaching the 5th -12th standard students
• English Vocabulary-main subject
• Resolved the problems of students
• My main motive was teach each student and clear their doubts and help them to achieve their high scores

family enterprise

managing customer interactions

efforts to boost sales

verify stock levels

oversee customer requirements

effective communication to enhance sales

• Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
• Greeted customers and helped with product questions, selections, and purchases.
• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.