Chaitali Ghose

Leadership,Project and Team Management

· Led consulting engagements for in-house products for digital banking and analytics for various banks across Middle East and Africa comprising of total of 10Mn Accounts.

· Managed various implementation and support projects with over 10 cross-functional repartees at one time including developers, testers and documentation team.

· Proactively coached new joiners in the team on functional and technical skills.

Problem solving and Analysis

• Implemented projects and introduced new systems, processes to achieve challenging objectives.
• Analyzed business requirements in depth and prepared Functional requirement specification (FRS) with business process flows.

Communication and Client Management

• Independently managed client relationship as key contact
• Facilitated and Involved in to gather business requirement and discuss solution design.
• Developed SOWs and presentations for proposed solutions to client key stake holders as well as internal audiences.

Leadership and SME

• Worked on one of the premier core banking products - Finacle, implementation and support projects in banks across Middle East and India.
• Acted as a subject matter expert on Assets module and developments, delivering presentations in presales Demo.
• Participated as a lead Consultant for assets during implementation of Finacle Banking solution.
• Led product design and development processes, working closely with cross-functional teams to ensure alignment with client needs and project objectives.

Problem solving and Analysis

• Collaborated with banks to define business requirements, conduct feasibility studies, and create comprehensive functional and requirement documents.
• Provided ongoing support and guidance to clients, including training, troubleshooting, and user acceptance testing(UAT).

Problem solving and Analysis

• Worked on one of the core banking products - Flexcube, implementation and support projects in banks across Japan and APAC region.
• Provided post production support during fire fighting situations across banks.
• Provided ongoing support and guidance to clients, including training, troubleshooting, and user acceptance testing.
• Determined areas for improvement and implemented processes to alleviate problems during Integration and Regression testing.
• Analyzed problematic areas to provide recommendations and solutions during system integration testing.