Chaitali Mistry

Project Name : AMANDA (2016 - Present)

Projects Description:

This project is in development phase. We provide support and work upon enhancement to the sales process set up for Telia Company, Sweden to increase sales productivity and track all the insights.

Primary Responsibilities:

· Understanding the Business requirement and Functional specifications

· Work on Service request, Incidents and Change Request

· Customization of the Organization Profile, creation of custom objects, custom fields, formula fields as per the Requirement.

· Unit testing of the developed functionality.

· Interacting with the Business users for testing of the application

· Designed and develop optimised solution as functional needs in the application

· Worked with Project management tools like JIRA for ticketing, Confluence for documentation, Bit bucket for version control, Flosum Copado for deployment, version controls and deployment.

Onsite Experience (Aug 2019- Dec 2019)

Worked on below projects solely at client location in Sweden.

Customer List: Worked on this project to setup a process for business users to update the customer segment information in AMANDA. This information is received by multiple downstream systems.

Retention & Purging : Worked on this project to automate functionality to purge/anonymize the data in system regularly to follow GDPR guidelines.

Projects Description:

Coca-cola is a multi-national beverage corporation. We are building a SFDC project for them called Nexus. Nexus is a central go-to platform concerning customer service handling. Coca-cola has their customer interaction centers all over the globe. All CICs are using Nexus to handle their inquiries/complaints from consumer from different sources like email, web or Phones. This is multi-country roll-out product with global template and we are providing Global template and Localization to various business units of Coke as per their requirements.

Project Name : Coke CIC (2015-2016)

Primary Responsibilities:

• Involved in configuration and customization of pre-developed application in SFDC.
• Worked with Translation Workbench.
• Worked on configurations like Custom field / Custom Object Creation, Validation, Workflows, Custom App and Custom Tab creation, page layout setups.
• Conga Composer Implementation, a tool for creating interactive Email and Letter Templates.