Chaitanya
Muzaffarpur
Summary
Dynamic Senior Technical Specialist at 247.ai with a proven track record in technical troubleshooting and enhancing user experience. Adept at building strong customer relationships and leveraging effective communication skills to drive system improvements. Recognized for delivering high-level technical solutions and optimizing performance based on data analysis.
Overview
5
5
years of professional experience
Work History
Senior Technical Specialist
247.ai
Bangalore
07.2022 - 01.2026
- Led technical troubleshooting for customer support operations at 247.ai.
- Collaborated with cross-functional teams to enhance user experience.
- Analyzed system performance data to identify areas for improvement.
- Provided expert guidance on technical issues to team members and clients.
- Maintained up-to-date knowledge of industry trends and best practices related to technology solutions.
- Provided technical expertise to troubleshoot and resolve complex system issues.
- Monitored system performance and identified areas for improvement or optimization.
- Analyzed customer feedback data in order to identify opportunities for system enhancements.
- Developed, implemented and maintained high-level technical solutions for clients.
- Provided end-user support by addressing requests through phone calls, emails or chat sessions.
INSIDE SALES EXECUTIVE
GETMYUNI
01.2021 - 04.2022
- Experienced in Cold calling, Pitching and Creating sales Funnel.
- Worked as academic and Education counselor.
- Having effective communication and convincing skills.
- Having Excellent rapport building and need Generation ability.
Education
BE - Computer Scienceand Engineering
IES GROUP OF INSTITUTION
06-2019
HSC -
JANTA COLLEGE MUZAFFARPUR
Muzaffarpur01.2015
SSC -
CHANDRASEEL VIDHAYAPITH
01.2012
Skills
- Effective communication
- Team worker
- Customer relationship management
- Rapport building
- Problem solving
- Quick learner
- Technical troubleshooting
Personal Information
- Date of Birth: 10/05/97
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Languages
- English
- Hindi
Affiliations
Philosophy, Literature, and Cricket.
Disclaimer
I hereby declare that all those information furnished above is the best of my knowledge.
Timeline
Senior Technical Specialist
247.ai
07.2022 - 01.2026
INSIDE SALES EXECUTIVE
GETMYUNI
01.2021 - 04.2022
BE - Computer Scienceand Engineering
IES GROUP OF INSTITUTION
HSC -
JANTA COLLEGE MUZAFFARPUR
SSC -
CHANDRASEEL VIDHAYAPITH