Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Affiliations
Disclaimer
Timeline
Generic
Chaitanya

Chaitanya

Muzaffarpur

Summary

Dynamic Senior Technical Specialist at 247.ai with a proven track record in technical troubleshooting and enhancing user experience. Adept at building strong customer relationships and leveraging effective communication skills to drive system improvements. Recognized for delivering high-level technical solutions and optimizing performance based on data analysis.

Overview

5
5
years of professional experience

Work History

Senior Technical Specialist

247.ai
Bangalore
07.2022 - 01.2026
  • Led technical troubleshooting for customer support operations at 247.ai.
  • Collaborated with cross-functional teams to enhance user experience.
  • Analyzed system performance data to identify areas for improvement.
  • Provided expert guidance on technical issues to team members and clients.
  • Maintained up-to-date knowledge of industry trends and best practices related to technology solutions.
  • Provided technical expertise to troubleshoot and resolve complex system issues.
  • Monitored system performance and identified areas for improvement or optimization.
  • Analyzed customer feedback data in order to identify opportunities for system enhancements.
  • Developed, implemented and maintained high-level technical solutions for clients.
  • Provided end-user support by addressing requests through phone calls, emails or chat sessions.

INSIDE SALES EXECUTIVE

GETMYUNI
01.2021 - 04.2022
  • Experienced in Cold calling, Pitching and Creating sales Funnel.
  • Worked as academic and Education counselor.
  • Having effective communication and convincing skills.
  • Having Excellent rapport building and need Generation ability.

Education

BE - Computer Scienceand Engineering

IES GROUP OF INSTITUTION
06-2019

HSC -

JANTA COLLEGE MUZAFFARPUR
Muzaffarpur
01.2015

SSC -

CHANDRASEEL VIDHAYAPITH
01.2012

Skills

  • Effective communication
  • Team worker
  • Customer relationship management
  • Rapport building
  • Problem solving
  • Quick learner
  • Technical troubleshooting

Personal Information

  • Date of Birth: 10/05/97
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Single

Languages

  • English
  • Hindi

Affiliations

Philosophy, Literature, and Cricket.

Disclaimer

I hereby declare that all those information furnished above is the best of my knowledge.

Timeline

Senior Technical Specialist

247.ai
07.2022 - 01.2026

INSIDE SALES EXECUTIVE

GETMYUNI
01.2021 - 04.2022

BE - Computer Scienceand Engineering

IES GROUP OF INSTITUTION

HSC -

JANTA COLLEGE MUZAFFARPUR

SSC -

CHANDRASEEL VIDHAYAPITH
Chaitanya