Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Timeline
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Chaitanya Bavadekar

Chaitanya Bavadekar

Mumbai

Summary

Dynamic airport operations leader with extensive experience at Mumbai International Airport Ltd., excelling in passenger flow management and crisis management. Proven track record in enhancing customer service excellence and fostering stakeholder engagement. Adept at implementing quality control measures, resulting in improved operational efficiency and elevated ASQ ratings.

Overview

22
22
years of professional experience

Work History

Associate Manager – Duty Terminal Manager

Mumbai International Airport Ltd.
Mumbai
04.2021 - Current
  • Oversee daily operations of Mumbai airport terminal 2 to ensure safety and efficiency in passenger flow.
  • Manage staff and schedules, training and performance evaluations.
  • Implement and monitor quality control measures to maintain high levels of coordination, safety, terminal upkeep and customer satisfaction.
  • Develop and maintain positive relationships with airlines, vendors and government agencies to facilitate smooth airport operations.
  • Stay up-to-date on industry regulations and trends to ensure compliance and competitive advantage.
  • Coordinate emergency response procedures and train personnel in crisis management.
  • Plan and execute VIP movement and provide them safe passage thru the terminal.
  • Provide leadership and guidance in planning, evaluating, and executing short-term and long-term strategic objectives.

Deputy Manager – Terminal Operations

Mumbai International Airport Ltd.
Mumbai
06.2017 - 03.2021
  • Formulating and implementing passenger engagement activities.
  • Improving ASQ ratings.
  • Synergizing efforts of different stakeholders for improved operations and service delivery.

Assistant Manager – Quality and Customer Care

Mumbai International Airport Ltd.
Mumbai
05.2012 - 05.2014
  • Formulated and implemented processes related to complaint handling, information handling and passenger announcements.
  • Monitoring daily activities of passenger service executives and information and assistance desks at the Mumbai Airport (CSIA).
  • Addressed customer queries, issues and complaints.
  • Produced detailed monthly departmental reports and updates to senior management.
  • Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department.
  • Implemented Silent Terminal concept by reducing 90% of total announcements

Duty Officer- Corporate Aviation Terminal

Mumbai International Airport Ltd.
Mumbai
07.2011 - 04.2012
  • Responsible for smooth ground handling of all private charter flights operating from Mumbai Airport-CSIA Handling VIP and CIP guests.
  • Coordinating with Govt. agencies like ATC, customs and immigrations for quick flight operations.

Sr. Executive -Fault Response Cell

Mumbai International Airport Ltd.
Mumbai
12.2007 - 06.2011
  • Responsible for quick actions to any faults arising in airport operations and maintenance.
  • Handle airline complaints and do follow up and resolve them in time bound process.
  • Prepare MIS reports and manage all departmental admin work.

Customer Service Executive

SpiceJet Airlines
Mumbai
06.2005 - 11.2007
  • Airport operations- Ticketing and supervising ground handling.
  • Preparing MIS reports for Mumbai station
  • Handling passenger complaints for Mumbai Station

Internship in Product design department

Saltours International
02.2004 - 05.2004
  • Learnt dealing with foreign DMCs, designing tour packages, preparing competitive tariff charts.
  • Brochure and catalogue designing.
  • Handling custom made tour packages to world over destinations like USA, Southeast Asia, Europe, and Australia to lesser known destinations such as Cambodia, Morocco Vietnam etc.

Assistant Manager – Terminal Operations

Mumbai International Airport Ltd.
Mumbai
06.2014
  • Liaising with internal as well as external stakeholders and government organizations for seamless operations.
  • Mitigating airport emergencies and exigencies and normalizing terminal operations at earliest.
  • Managing vendors and drawing SLAs for effecting functioning.
  • Upkeep of essential terminal services.
  • Coordinating with engineering maintenance team for terminal facility maintenance.
  • Managing passenger flow and reducing passenger processing time.

Education

PGDM - travel and tourism

Garware Institute
Mumbai
01.2005

B.Com -

Mumbai University
Mumbai
01.2002

Skills

  • Passenger flow management
  • Airport operations and contact centre management
  • Operational readiness and process improvement
  • Team leadership and development
  • Calendar and administrative oversight
  • Customer service excellence
  • ISO 9001 auditing and compliance
  • Crisis management and emergency planning
  • Stakeholder engagement strategies
  • Vendor relationship management

Hobbies and Interests

  • Traveling
  • Exploring new destinations
  • Travel planning for friends and relatives
  • Reading books

Personal Information

  • Date of Birth: 06/06/82
  • Marital Status: Married

Timeline

Associate Manager – Duty Terminal Manager

Mumbai International Airport Ltd.
04.2021 - Current

Deputy Manager – Terminal Operations

Mumbai International Airport Ltd.
06.2017 - 03.2021

Assistant Manager – Terminal Operations

Mumbai International Airport Ltd.
06.2014

Assistant Manager – Quality and Customer Care

Mumbai International Airport Ltd.
05.2012 - 05.2014

Duty Officer- Corporate Aviation Terminal

Mumbai International Airport Ltd.
07.2011 - 04.2012

Sr. Executive -Fault Response Cell

Mumbai International Airport Ltd.
12.2007 - 06.2011

Customer Service Executive

SpiceJet Airlines
06.2005 - 11.2007

Internship in Product design department

Saltours International
02.2004 - 05.2004

PGDM - travel and tourism

Garware Institute

B.Com -

Mumbai University

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Chaitanya Bavadekar