Hi, I’m
Chaitanya Dwivedula
IT Manager
Hyderabad,TELANGANA
Judge a man by his questions rather than his answers.
Voltaire
Summary
Sought out continuous professional development opportunities to further develop expertise in IT operations while strengthening support for team members. Resourceful leader with good organizational, multitasking and project management abilities. Discerning and performance-oriented in tackling operational problems.
Overview
11
years of professional experience
Work History
TATA Advanced Systems Limited, Hyderabad
Deputy Manager ~ IT & Infrastructure
2022.10 - Current (1 year & 11 months)
Job overview
- Leading Data Centre Operations at Tata Boeing Aerospace Limited.
- Ownership of patch management including vulnerability mitigation across all the JV's of Tata Advanced Systems Ltd.
- Working closely with IT security team including Monitoring daily operations and ensured compliance with company policies and regulations.
- Collaborating closely with top management team to roll out functional and strategic initiatives.
- Collaborating with vendors and suppliers to secure best deals on products and services purchased by the organization.
- Maintaining focus in role as single point of contact for stakeholders with commitment to successfully completing projects on time.
- Managing overall IT budgeting process at Tata Boeing.
- Delegating work to staff, setting priorities and goals.
- Conducting one-on-one meetings with employees to review performance and priorities and provide feedback.
- Providing necessary technical assistance and advice to subordinates when needed.
- Interviewing prospective employees and provided input to HR on hiring decisions.
- Conducting performance appraisals for subordinate staff members and providing constant feedback on their performance.
- Prepared monthly progress reports detailing achievements against set targets.
Diligent Global Pvt ltd, Hyderabad
Systems Administrator (Assistant Manager)
2021.03 - 2022.10 (1 year & 7 months)
Job overview
- Currently associated with Lycra Infra project; into Data Center Services as System Administrator (Associate Manager) and currently managing a team of 5 individuals.
- Active directory and group policy management.
- Responsible for planning and coordinating all the activities required to perform, monitor and report on the process
- Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.
- Followed procedures defined by run logs and monitoring systems including Patching of Production Servers.
- Maintained records of daily Incidents, Service Requests, remedial actions and installations.
- Designed action plans for internal process improvements based on recurring trends.
- Recommended and implemented proactive measures to prevent or minimize identified problems with data center operations.
- V center management.
- Incident Management (Diligenie Support tool) and abide the SLA's.
- Received training on effective Incident Management System and effective escalation resolution process.
- Worked flexible hours; night, weekend, and holiday shifts.
- Involved in supporting the project during recent ransomware attack; gained experience on team coordination and bringing out of crisis situation.
Miracle Software Systems Pvt Ltd, Visakhapatnam
Infrastructure Specialist
2017.04 - 2021.01 (3 years & 9 months)
Job overview
- Involved in Kohler Infrastructure Project as Level-2 Technician.
- Standard system administration duties including server install,
System/Application install and patch management, Windows problem determination and resolution, log analysis, etc. - Active directory and group policy management.
- Mobile Iron and Intune MDM administration.
- Participate in after-hours upgrades, troubleshooting, and/or on-call availability as needed.
- Vulnerability risk management of Kohler Laptops and Desktops.
- Incident Management (Service Now) and abide the SLA's.
- Received Project Specific training on PBX Server configuration and
maintenance at Gloucester Business Park, Kohler EMEA HQ. - Trained on Secure Doc Encryption Process; Installation and Troubleshooting.
Real Time Cloud Services LLC, Gurgaon
Server Engineer
2016.03 - 2017.04 (1 year & 1 month)
Job overview
- Management and maintenance of Windows virtual servers.
- Analysis, diagnosis & resolution of any issues related to enterprise applications such as QuickBooks, Drake, Sage 50 etc hosted on terminal servers for our clients.
- Creating and troubleshooting VPN Connection issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Performed root cause analysis and general troubleshooting.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
HCL technologies, Noida
Senior Analyst
2015.03 - 2016.03 (1 year)
Job overview
- Providing Remote desktop support for all Deutsche Bank employees.
- Addressing technical concerns related to printers and also exchange services such as Outlook & Lotus notes.
- Supporting mobile applications for Android, Iphone and Blackberry users.
- Ticket Management and meeting Service level agreements (SLA's).
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Education
Sri Prakash College of Engineering(Affl To JNTU K) , Tuni
B.Tech from Computer Science Engineering
03.2009
Skills
- Task Delegation
- Quick Decision-Making Abilities
- Cost Analysis and Savings
- Employee Performance Evaluations
- IT Operations Management
- Training and Development
- Purchasing and planning
- Decision-making capabilities
- Recruiting and interviewing
- Strategic planning
- Cost Control
Languages
Telugu
First Language
English
Proficient
C2
Hindi
Upper Intermediate
B2
Accomplishments
- Implemented Computer Vision Inspection System at Tata Boeing Aerospace limited for detection of Foreign Objects inside the aircraft.
- Implemented Manage Engine across Tata Advance Systems Limited for efficient patch management.
Additional Information
Data Center engineer with close to 10 years of experience in hardware and networking that includes Server Administration, Cloud Hosting, ADS, Group policy management, configuring & troubleshooting various windows OS issues. Possess strong organizational skills, communication and work ethics. Looking forward to the new opportunities that provide additional challenges and higher responsibilities.
Availability
See my work availability
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Available
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Work Preference
Work Type
Full TimeImportant To Me
Work-life balanceCareer advancementCompany CultureSoftware
Endpoint Central Administration
Interests
Chess
Timeline
Deputy Manager ~ IT & Infrastructure
TATA Advanced Systems Limited
2022.10 - Current (1 year & 11 months)
Systems Administrator (Assistant Manager)
Diligent Global Pvt ltd
2021.03 - 2022.10 (1 year & 7 months)
Infrastructure Specialist
Miracle Software Systems Pvt Ltd
2017.04 - 2021.01 (3 years & 9 months)
Server Engineer
Real Time Cloud Services LLC
2016.03 - 2017.04 (1 year & 1 month)
Senior Analyst
HCL technologies
2015.03 - 2016.03 (1 year)
Sri Prakash College of Engineering(Affl To JNTU K)
B.Tech from Computer Science Engineering
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