Chaitanya Varma
Bangalore
Summary
Overall Experience: 9.5 years of experience in IT industry with domain expertise in Application deployment, Desktop Management, Server management, Patch management, Operating system deployment, Infrastructure, expertise in technologies like MECM CB and MEM.
Technologies- Microsoft Endpoint Manager (Microsoft Intune), Microsoft Endpoint Configuration Manager (MECM)
Overview
10
10
years of professional experience
10
10
years of post-secondary education
2
2
Certifications
Work History
Associate Consultant
HCL Technologies Pvt Ltd
10.2022 - Current
- Windows 10 migration and troubleshooting
- Identify and deploy the drivers to the different models of manufacturers like Dell, Lenovo & HP through SCCM
- Modifying the task sequence by adding the tested drivers and application to the production Task sequence
- Handling and working on the OSD build issue tickets across multiple sites
- Good understanding of Cloud Management Gateway and Cloud Distribution Points
- Good Knowledge of DNS, DHCP, Active directory and GPO
- Create boundary, boundary groups, collections within an SCCM CB environment Perform Software Distribution and ensure successful deployment to end assets
- Knowledge in PowerShell Command execution and editing the scripts and running the scripts on remote Clients.
Senior Patch Management Engineer
First Advantage Global Pvt Ltd
05.2019 - 10.2022
- Syncing On Premises Active Directory to Azure AD with Azure AD connect
- Experience configuring and managing Azure AD connect and Azure AD connect health
- Troubleshooting Azure AD connect sync issues
- Resolved Azure AD issues relating to Office 365, Active Directory to Azure AD identity and user permissions Responsible for management of Android Play store, iOS app Store, Windows Business Store, LOB application and Win32 Application
- Responsible for creation, testing and implementation of Various conditional access policy
- Creating device & user-based policies via config
- Profile like administrative template, OMA-URI
- Creating Applications for Win 10 devices via Microsoft Endpoint Manager (MEM) Console
- Handling both corporate owned and personal owned type devices
- Handling iOS application/configuration profile deployments
- Modern management of Windows 10 using Windows Autopilot
- Real time troubleshooting related to SCCM/Intune issues
- Implemented Windows Autopilot for pre-provisioned deployment over production
- Responsible for configuring & managing App Protection Policy and Configuration Policy
- Have experience in managing Intune Co-management
- Experience in SCCM CB designing, Implementing, maintaining and configuration
- Administration of SCCM Servers, SCCM Distribution Points and Database (SQL Servers), knowledgeable and can create SQL queries
- Windows Image Capturing and customization, generating standalone Offline media (MDT)
- Co-ordinate with IT support team for real time troubleshooting
- Ability to update OSD task sequences on a quarterly basis to manage security patch updates
- PXE OSD with Bare metal scenario (MEMCM)
- Captured Custom Win 10 standalone image for next release of product deployment cycle
- Handling the OSD build issue tickets on multiple sites
- Involved in SCCM patching process like SUG creation, downloading update, deploying to prod
- Create & deploy remediation script for patch failed/error/unknown devices
- Client remediation and real time troubleshooting from backend and client side
- Utilizing PowerShell Script for automating various tasks for Intune
- Windows patch troubleshooting from backend & client side
- Creating SCCM Client health check report on daily basis (MEMCM)
- Creating & generating the custom Reports using SQL & SSRS via SCCM
- Attending CAB calls on a weekly basis
- Automation of daily task in managing SCCM servers including generating reports and monitoring of SCCM infrastructure health
- Examining the Vulnerability issue tickets and assigning to the respective platform admin team
- Provide daily and weekly reports for all locations to higher command
- As well as attending meetings to discuss personal changes and timelines
- Document all work performed in ticketing tool, logging time and effort
- Provide knowledge transfer, coaching and mentoring to technical staff
- Perform patch management via SCCM and ensure Windows servers have latest approved patches.
Enterprise System Specialist Analyst
Unisys India Pvt Ltd
01.2014 - 05.2019
- Application and packages deployment through SCCM 2012
- Managing resources, distributing applications through SCCM 2012
- Performed patching via SCCM 2012
- Maintain SCCM site systems like Management Point, Software update point, Distribution Point with PXE, State Migration Point
- Troubleshooting SCCM Clients issues on daily basis
- Handled Server built projects like prestaging, Copying Pkgx files to servers, Preload the Content & monitoring the DP
- Software Applications deployment through SCCM to Pre-pilot, pilot systems then rolled out in production
- Maintaining the SCCM application at the server and client levels
- Handling and Troubleshooting of SCCM client installation, software distribution and other SCCM issues
- Identify and deploy the drivers to the different models of manufacturers like Dell, Lenovo & HP through SCCM
- Capturing and customizing Win 7/8.1/10 images using MDT, SCCM integrated infra
- Driver certification and hardware benchmark of new HW model to support existing image
- Microsoft security patches deployment to all workstations globally every month
- Performed troubleshooting of site server, SQL, WSUS and client issues
- Trouble Shooting on SCCM Distribution failures and Validating Packaged Applications for Deployment
- Maintaining call reports for the software installed through SCCM
- Created tasks and collections as well as updated/performed troubleshooting of distribution point issues for package deployments
- Performed troubleshooting on machine clients when software failed to install on boxes
- Created Microsoft Windows Installer packages using Wise Package Studio
- Performed SQL Query writing
- Creating custom Reports with SSRS based on requirement
- Assist with the Non-healthy client troubleshooting
- Performing software update deployments
- Maintaining accurate active clients by comparing SCCM and AD objects
- Handled Software Metering, Hardware and Software Inventory
- Knowledge of SQL Query Writing and PowerShell Command and execution and editing the scripts and running the scripts on remote Clients
- Monitoring Desktop deployment to ensure everything goes smoothly
- Ensure auditable control of all Supported End Points Deployed to the end users
- Handled Project Deployment activities
- Managing incidents and Changes as per the assignment.
Education
Bachelor Of Electrical & Electronics Engineering -
JNTU College
Gudur,India 04.2001 -
Skills
Azure Active DirectoryAzureAD Connect & Co-ManagementMobile Device ManagementOperating system Deployment(OSD), MDTPatch Management, Software distributionPowerShellITSM tool such as Remedy, SnowPerform SME roll, installation, implementation, customization, operation, recovery and performance tuning, architect level of support
Certification
AZ-140T00: CONFIGURING AND OPERATING MICROSOFT AZURE VIRTUAL DESKTOP
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Intermediate (B1)
Timeline
AZ-140T00: CONFIGURING AND OPERATING MICROSOFT AZURE VIRTUAL DESKTOP
12-2023
AZ-104T00-A: MICROSOFT AZURE ADMINISTRATOR
11-2023
Associate Consultant
HCL Technologies Pvt Ltd
10.2022 - Current
Senior Patch Management Engineer
First Advantage Global Pvt Ltd
05.2019 - 10.2022
Enterprise System Specialist Analyst
Unisys India Pvt Ltd
01.2014 - 05.2019
Bachelor Of Electrical & Electronics Engineering -
JNTU College
04.2001 -