M R N Chaitanya Abhilash Goud
HYD
Summary
Enthusiastic professional with a strong background in customer service and a passion for technology and gaming. Proven ability to deliver exceptional service while leveraging technical knowledge to troubleshoot and resolve issues effectively. Skilled in fostering positive customer relationships through attentive support and clear communication. Eager to contribute to a dynamic team where dedication to customer satisfaction and technological expertise are valued. Investigates and solves customer concerns to resolve process problems. Well-versed in gathering, reviewing, and reporting on information. Adept at achieving service and productivity benchmarks consistently.
Overview
7
7
years of professional experience
Work History
Process Executive
Cognizant Technology Solutions
Hyderabad
12.2021 - 09.2023
- Handling and processing transactions related to a specific business process.
- Ensuring that the tasks are completed accurately and within the specified timelines.
- Following established procedures and guidelines to perform the tasks efficiently.
- Communicating with team members and managers to provide updates on work progress.
- Identifying and escalating issues or discrepancies to the appropriate stakeholders.
- Maintaining documentation and records related to the tasks performed.
- Participating in training programs to enhance skills and knowledge in the assigned process.
Intern
Elyuxen student Newspaper
Hyderabad
08.2016 - 12.2017
- Implemented best practices for digital asset management by properly tagging images and videos.
- Updated existing content regularly to ensure accuracy of information presented online.
- Generated ideas for new content topics based on customer feedback and market research data.
Education
B.Tech - Electronics & Communication Engineering - 52.61%
Vidya Jyothi Institute of Technology
Hyderabad05-2019
Intermediate - 69.8% -
Sri Chaitanya Junior Kalasala
Hyderabad04-2014
SSC- 7.4% -
Narayana Concept School
Hyderabad05-2012
Skills
- Company policy adherence
- Troubleshooting
- Technical Support
- Adaptability and Flexibility
- Effective Communication
Affiliations
- Pioneered the Digitalisation of library during 2nd Year of College
- Held positions as executing committee of College fest
Languages
Telugu
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Timeline
Process Executive
Cognizant Technology Solutions
12.2021 - 09.2023
Intern
Elyuxen student Newspaper
08.2016 - 12.2017
B.Tech - Electronics & Communication Engineering - 52.61%
Vidya Jyothi Institute of Technology
Intermediate - 69.8% -
Sri Chaitanya Junior Kalasala
SSC- 7.4% -
Narayana Concept School
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