Chaithali H
Bangalore
Summary
Accomplished IT Infrastructure Analyst with a proven track record at DXC Technology, adept in vendor management and IT service management. Excelled in optimizing system performance and resolving complex technical issues, enhancing operational efficiency. Skilled in incident management and providing exceptional application support, demonstrating both technical proficiency and innovative problem-solving abilities.
Overview
2
2
years of professional experience
Work History
IT Infrastructure Analyst 3
DXC Technology (Microsoft)
Bangalore
09.2023 - 04.2025
- Users will either create a ticket or reach us via the SNOW virtual agent chat tool.
- Troubleshoot users' issues remotely.
- Perform DNS suffix reset, Outlook troubleshooting, O365 troubleshooting, and Microsoft VPN troubleshooting.
- AAD and domain join support, updating group policies, and other MS products, including network troubleshooting.
- Assist with Intune enrolling devices on mobile to access MS resources.
- Resolving Authentication Issues with MS Account.
Associate Technical Support Engineer
Tesco Pvt Ltd
Bangalore
05.2023 - 09.2023
- Responsible for probing, triaging, and handling inbound and outbound calls, identifying operational improvements.
- Handling customer and internal inquiries, providing technical support, and resolving issues.
- Analyzed user requirements and designed custom solutions based on their needs.
Education
Master of Science - Information Science
RV College of Engineering
Bangalore09-2023
Bachelor of Engineering - Computer Science
Rajarajeswari College of Engineering
Bangalore11-2020
Secondary - Science
M. E. S College of Science, Commerce And Arts
Bangalore05-2016
Skills
- IT service management
- Problem solving, critical thinking, time management
- Knowledge of networking concepts
- Tool – ServiceNow
- Office 365 products
- Strong project coordination and management skills, strong interpersonal skills, and the ability to collaborate with clients and customers, teamwork, and collaboration
- Strong interpersonal skills and the ability to collaborate with clients and customers, teamwork, and collaboration
Academic Projects
- 3D RACING CAR using OpenGL in Computer Graphics.
- ONLINE PRINT MANAGEMENT SYSTEM using Oracle 10G & Eclipse.
- BEAUTY PARLOUR MANAGEMENT using html, css & javascript.
- DATA ANALYSIS AND DETECTION OF CONTRADICTION IN BIOMEDICAL LITERATURE using AI and ML.
- Facial Age Estimation using Python in Data Science.
Affiliations
- Arts and creative interests
- Classical Dancing
- Exploring different cuisines and techniques
- Baking and experimenting with new recipes.
Accomplishments
- Certified in Amazon web series which was conducted by ICT academy.
- Took part as a Coordinator in the National level symposium” SAMSHODHAN-2K18”.
- Organized National level convention “TRIGGER-2K18”.
- Participated in the Iot workshop conducted by TEQUED LAB.
- Certified in course - Google UX Design Professional by Coursera.
- Certified in course - Software Project Management by Coursera.
Internship / Training
1. Completed Internship at avohi info tech.
2. Completed course in junior software development(c, java, j2ee basics) from Rooman Technologies.
3. Completed internship at Women in Cloud Center of Excellence.
Language
- Kannada
- English
- Hindi
Declaration
I solemnly declare that all the information furnished in this document is free errors to the best of my knowledge.
Timeline
IT Infrastructure Analyst 3
DXC Technology (Microsoft)
09.2023 - 04.2025
Associate Technical Support Engineer
Tesco Pvt Ltd
05.2023 - 09.2023
Master of Science - Information Science
RV College of Engineering
Bachelor of Engineering - Computer Science
Rajarajeswari College of Engineering
Secondary - Science
M. E. S College of Science, Commerce And Arts
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