Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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CHAITHRA R

CHAITHRA R

Bangalore

Summary

I possess 5 years of experienced skills and expertise necessary to identify and evaluate business opportunities, develop strategies for growth, and improve operational efficiency. My ability to balance technical expertise with business acumen, coupled with my strong communication and interpersonal skills, make me an asset to any organization seeking a skilled and dedicated Analyst.

Overview

5
5
years of professional experience

Work History

Administrative Support 3

VMware by Broadcom
Bengaluru
08.2020 - Current
  • Subject matter expertise on Install Base Services, Quoting, Pricing and Service Contract processes, apart from understanding of ELA business and other dependent processes/functions.
  • Assisting Teams for License Review and Auditing Team with Compliance Package.
  • Perform Software License Reconciliations (Reconciling the customer’s deployments with entitlements) to identify potential non-compliance.
  • Provide complete assistance in building final customer facing compliance reports to help customer, Sales Team and Deal Management Team (Deal Desk) on the deal.
  • Review and analyze enterprise contracts and agreements to determine the nature of non-compliance to negotiate with customers.
  • Preparing critical compliance models to help Engagement Teams to get the deals on time.
  • Helps Sales and Customers in optimizing the New Enterprise deals by providing different compliance assistance.
  • Works closely with Sales and entitlement back-end teams to fix the customer entitlement database and automate the process.
  • User Acceptance Testing of new processes and system enhancements of QIS & CDT tools
  • Educate the customers to allocate their entitlements effectively and appropriately in line with VMware End User Agreements.
  • Work closely with third party Audit Firms (PwC, KPMG, and Deloitte) to build the final compliance reports for smooth closure of the License review.
  • Helps in Revenue Recognition by engaging with Sales, Audit Firms and Engagement Managers.
  • Research and identify potential candidates for Audit using different criteria and financial analysis.
  • Work closely with internal teams to make sure that the customer's entitlement database is accurate and up to date in line with End User Contracts.
  • Enterprise License Agreement (ELA) commercial contract terms and conditions to identify specific terms that affect the analysis and reporting requirements of customer's software deployment.
  • Driving internal projects provide ideas/solutions to business problems, participate & contribute on strategic initiatives.
  • Floor support, an SME and Mentor for the freshly trained analysts

Senior Process Executive

Infosys BPM Ltd
Bengaluru
09.2018 - 08.2020
  • Enters customer order data and billing information into SAP and Order Management System (OMS) in an accurate and timely manner.
  • Will manage the purchase order and conversations with the customers and internal team through Salesforce CRM.
  • Interface the business stakeholders and other teams to identify and resolve problems during the full Order management Cycle.
  • Investigating and resolving all shipping issues including short-ships, damages, Incorrect shipments and lost goods.
  • Manage purchase orders, create and make corrections in customer invoices.
  • Motivation to drive changes, improve processes.
  • Provide high standard order management to support to business stakeholders.
  • Providing reporting to external customers and internal business partners on open orders, shipments, backlog and returns.
  • Working with the Sales Team to collaboratively forecast and plan customer Shipments.
  • Coordinating with suppliers and planning team for arranging deliveries.
  • Main task is to maintain Order to Cash cycle and quote to cash cycle.

Education

M.Com - Commerce

Central College
Bengaluru
07-2018

B.Com - Commerce

Swami Vivekananda Rural First Grade College
Chandapura - Bengaluru
06-2013

Skills

  • Salesforce (SFDC)
  • SAP BI Reporting
  • SAP ERP 900
  • Oracle EBS
  • CPQ (ACPQ)
  • Advanced Excel
  • MS Office
  • Ability to Multi-task
  • Time management
  • Problem Solving
  • Business Analysis

Accomplishments

  • Received SPOT Award in Infosys BPM for exceptional case handling and resolution.
  • Appreciation from Multiple Clients on Process Knowledge and escalation handling.
  • Recognized by the higher management on high Productivity and Quality.

Languages

English
First Language
Kannada
Proficient (C2)
C2
Telugu
Advanced (C1)
C1

Timeline

Administrative Support 3

VMware by Broadcom
08.2020 - Current

Senior Process Executive

Infosys BPM Ltd
09.2018 - 08.2020

M.Com - Commerce

Central College

B.Com - Commerce

Swami Vivekananda Rural First Grade College

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CHAITHRA R