Chaitra Prasad
Team Leader
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
8
8
years of professional experience
2013
2013
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Customer Support Executive - US Process
Spotops Digital
08.2024 - 04.2025
- Handled inbound/outbound calls for order tracking and issue resolution.
- Engaged with businesses to gather part availability and pricing details.
- Processed and maintained purchase orders and invoices accurately.
- Audited transactions for accuracy and flagged discrepancies.
Team Leader
BYJU'S
02.2024 - 08.2024
- Led a team of 15+ executives, ensuring SLA adherence and timely output.
- Performed regular quality checks and implemented process improvements.
- Tracked KPIs through daily reports and performance dashboards.
- Conducted training and development sessions to boost productivity.
Subject Matter Expert (SME)
BYJU'S
09.2022 - 02.2024
- Provided domain expertise for resolving complex escalations.
- Collaborated with cross-functional teams to streamline support processes.
- Mentored new hires and supported continuous improvement projects.
Process Specialist - Customer Experience
BYJU'S
06.2021 - 09.2022
- Handled high-volume customer queries across multiple platforms.
- Conducted workflow audits to maintain data accuracy and compliance.
- Delivered on-the-job training to enhance team capability.
Customer Service Executive
Frontizo Business Services Pvt Ltd
06.2017 - 10.2018
- Delivered efficient first-call resolutions and escalated complex issues.
- Contributed to team support during peak periods for smooth operations.
Education
Bachelor of Commerce (B.Com.) - Minor in Accounting
Garden City College
Skills
Customer inquiry management (CIM)
Team Leadership & Training
Customer Service (Voice/Non-Voice)
Purchase Orders, Invoicing & Documentation
Master Data Management & Quality Control
Process Optimization & Escalation Handling
Certification
Instructional Designer, Sevenomy Learnings
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Support Executive - US Process
Spotops Digital
08.2024 - 04.2025
Team Leader
BYJU'S
02.2024 - 08.2024
Subject Matter Expert (SME)
BYJU'S
09.2022 - 02.2024
Process Specialist - Customer Experience
BYJU'S
06.2021 - 09.2022
Customer Service Executive
Frontizo Business Services Pvt Ltd
06.2017 - 10.2018
Bachelor of Commerce (B.Com.) - Minor in Accounting
Garden City College