Chaman Dagar
Palwal
Summary
Dynamic Customer Relations Executive with a proven track record at Abante Integrated Management Services, excelling in enhancing customer satisfaction and engagement. Proficient in CRM software and skilled in critical thinking, I effectively resolved issues and monitored performance metrics, driving improvements in response time and resolution rates.
Overview
2
2
years of professional experience
Work History
Customer Relations Executive
Abante Integrated Management Services Private Limited
Gurugram
05.2025 - Current
- Developed strong relationships with customers to enhance satisfaction levels.
- Monitored performance metrics such as response time, resolution rate.
- Prepared reports summarising customer feedback, trends, opportunities and challenges.
- Managed customer inquiries through phone and email communications.
- Coordinated with internal teams to resolve customer issues efficiently.
CRM Executive
ROF GROUP
Gurugram
09.2024 - 04.2025
- Managing project checklists, and ensuring compliance.
- Handling client interactions and addressing inquiries.
- Generating demand letters and emails for clients.
- Performing interest calculations and updating payment plans.
- Monitoring and recovering payments from defaulter cases.
- Project: ROF I-City, Sonipat.
- Managed customer relationships through CRM software to enhance engagement.
Internship
GMFX Global
Haldwani
02.2023 - 04.2023
- Mailchimp software to send bulk emails to the target audience
- Personalize emails, Click rate, Open rate, etc.
Education
MBA - Digital Marketing & Data Analytics
GD Goenka University
Gurugram08.2024
B.Tech - Civil Engineering
World Institute of Technology
Sohna08.2021
Diploma - Civil Engineering
World Institute of Technology
Sohna08.2018
Skills
- MS Excel
- No Broker Hood
- 4QT software
- Time management
- CRM
- Critical thinking
- Problem solving
- CRM software proficiency
- Customer relationship management
Hobbies and Interests
- Online Gaming
- Playing Cricket
- International Travelling
Languages
- English
- Hindi
Certificates Courses
- Introduction to Marketing
- The Fundamentals of Digital Marketing
- Foundations of Project Management
- Finance for Professionals
Timeline
Customer Relations Executive
Abante Integrated Management Services Private Limited
05.2025 - Current
CRM Executive
ROF GROUP
09.2024 - 04.2025
Internship
GMFX Global
02.2023 - 04.2023
MBA - Digital Marketing & Data Analytics
GD Goenka University
B.Tech - Civil Engineering
World Institute of Technology
Diploma - Civil Engineering
World Institute of Technology
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