Chanchal Rai
Bangalore
Summary
Dynamic Deputy Manager at ICICI Bank with a proven track record in driving process efficiency and ensuring regulatory compliance. Expert in CRM management and data analysis, I excel in enhancing customer engagement and fostering strong client relationships, resulting in increased satisfaction and loyalty. Committed to delivering exceptional results in wealth management.
Overview
1
1
year of professional experience
Work History
Deputy Manager
ICICI Bank
Bangalore
01.2024 - Current
- Oversaw daily branch operations, driving a 20% increase in process efficiency while ensuring 100% adherence to regulatory and compliance standards.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Maintained accurate records of all client interactions within the company's CRM system.
- Collaborated with internal teams to develop strategies that would increase customer engagement levels.
- Provided ongoing support throughout the sales cycle by responding promptly to inquiries, resolving issues, and following up on requests in a timely manner.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
Education
Postgraduate Degree - Banking And Financial Support Services
Manipal Academy of Higher Education
Bangalore06-2024
NISM-Series-V-A: Mutual Fund Distributors Certification Examination - Banking And Finance
National Institute of Securities Market(NISM)
Mumbai10-2023
Bachelor of Commerce - BCom - Commerce
Atal Bihari Vajpayee Vishwavidyalaya (ABVV)
Bilaspur04-2022
Skills
- MS Excel
- Google Sheets
- MS Word & Powerpoint
- Mis - data reporting
- Regulatory compliance
- CRM management
- Customer engagement
- Data analysis
- Wealth management
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Deputy Manager
ICICI Bank
01.2024 - Current
Postgraduate Degree - Banking And Financial Support Services
Manipal Academy of Higher Education
NISM-Series-V-A: Mutual Fund Distributors Certification Examination - Banking And Finance
National Institute of Securities Market(NISM)
Bachelor of Commerce - BCom - Commerce
Atal Bihari Vajpayee Vishwavidyalaya (ABVV)
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