Chanchal Tantubay
Senior System Engineer
Kolkata
Summary
Experienced IT professional with over three years of expertise in IT Service Management, ServiceNow, Microsoft Office 365, and technical support. Skilled at providing high-quality walk-in and remote support, managing IT assets, and ensuring policy compliance. Recognized for effective communication, problem-solving abilities, and building strong end-user relationships to enhance service delivery.
Overview
4
4
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Senior Systems Engineer
Cognizant Technology Solutions India Pvt Ltd
Kolkata
10.2024 - Current
- Performed root cause analysis to provide resolutions for production issues.
- Offer hardware and application support to users via walk-in, email, phone and chat.
- Handled the entire incident lifecycle through ServiceNow, from initial logging to final resolution and closure.
- Evaluated access control requests and allocated permissions in accordance with organizational policies.
- Conducted documentation and follow-up communications via email, phone, and chat to guarantee issue resolution and user satisfaction.
- Ensured compliance with service level agreements and consistently provided high-quality service across all support channels.
- Provided LAN, WAN supports to the network infrastructure teams.
- Established maintenance schedules for regular system checkups, enhancing overall stability and reliability.
Software Associate
Capgemini Technology Services India Ltd.
Kolkata
11.2021 - 09.2024
- Performed incident management and delivered Level 1 support to both internal and external clients.
- Maintained and administered Active Directory and Azure AD for user access and security.
- Handled and recorded tickets in ServiceNow, guaranteeing transparent updates and records suitable for audits.
- Facilitated escalations and collaborated closely with technical teams to resolve issues.
- Ensured adherence to ITSM processes, including ownership, SLA tracking, and proper escalation.
Education
Bachelor of Computer Applications -
University of Engineering And Management, Kolkata
Kolkata, West Bengal, India05.2021
Skills
ServiceNow
Active Directory
Azure AD
Okta
Microsoft Office 365
Salesforce
Root-cause analysis
Hardware configuration
undefinedCertification
ITIL V4 Foundation in IT Service Management (PeopleCert AXELOS)
Accomplishments
- Employee of the Month (Multiple Times – Client Recognition)
- Most Improved Performer, Capgemini (02/01/23)
- Employee of the H1, Capgemini (08/01/23)
Interests
Cricket Enthusiast
Listening to Music
Timeline
Senior Systems Engineer
Cognizant Technology Solutions India Pvt Ltd
10.2024 - Current
Software Associate
Capgemini Technology Services India Ltd.
11.2021 - 09.2024
Bachelor of Computer Applications -
University of Engineering And Management, Kolkata
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