Archana Bharti
Gurgaon
Overview
4
4
years of professional experience
Work History
Process Associate
PolicyBazaar Pvt Ltd
Gurgaon
08.2024 - Current
- Responsible for the initial review and verification of documents submitted by clients
- Ensures that all required documents are complete and authentic
- Carefully examining documents such as identification proofs, medical reports, financial statements, etc
- Communicating with clients to request additional information or clarification if needed
- Coordinating with other departments to resolve any issues related to document verification.
Senior Quality Analyst
Concentrix Daksh Pvt Ltd
Gurgaon
11.2022 - 03.2024
- Deliver routine performance feedback, including individual and departmental trends, to team membeers, managers, and senior management toensure compliance and minimize risk
- Facilitate quarterly calibration meetings with teams
- Maintain audit criteria sheets for each team
- Monitor, evaluate and document member or provider calls for randomly designated staff to ensure staff responses meet quality standards, and provides supervisors/customer servicer epresentatives with call coaching quality data
- Partner with Corporate HR functions to answer questions and escalations on complex
- Improving the quality scores of agents week-wise.
Process Specialist
AuthBridge Research Services Private Limited
Gurgaon
03.2021 - 10.2022
- Verify employment history, educational credentials, professional licenses, and certifications through direct contact with previous employers, educational institutions, and relevant authorities
- Develop and implement standardized procedures and protocols for conducting background checks to streamline the verification process and maintain consistency across all candidates
- Collaborate with external vendors and partners to leverage specialized tools and resources for conducting comprehensive background checks efficiently and accurately
- Continuously evaluate and improve background verification procedures to enhance efficiency, accuracy, and compliance with evolving industry standards and organizational needs.
Education
Bsc -
Lalit Narayan Mithila University
05.2020
Skills
- MS Word
- Ms Excel
- CRM
Interests
- Hobbies And Interests
- Singing Song
Languages
Timeline
Process Associate
PolicyBazaar Pvt Ltd
08.2024 - Current
Senior Quality Analyst
Concentrix Daksh Pvt Ltd
11.2022 - 03.2024
Process Specialist
AuthBridge Research Services Private Limited
03.2021 - 10.2022
Bsc -
Lalit Narayan Mithila University
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