CHANDAN G
Bangalore
Summary
Dynamic Senior Representative Operations at Concentrix Daksh Services, adept at resolving complex escalations and enhancing content quality. Leveraging strong analytical skills and effective communication, I drive process improvements and uphold integrity in customer operations, ensuring community safety and compliance with evolving guidelines. Proficient in MS Excel and committed to team success.
Overview
3
3
years of professional experience
Work History
Senior Representative Operations
Concentrix Daksh Services PVT LTD
Bengaluru
02.2022 - 11.2024
- Worked as a senior representative in operations at Concentrix Daksh Services Pvt. Ltd., Bengaluru, India.
- Organize, categorize, and publish content and information using specific tools and channels.
- Review, classify, and/or eliminate highly sensitive content, and understand and remain updated on changing client policies and guidelines.
- Investigate, resolve, and relay complex content issues to the broader trust and safety team within agreed-upon turnaround times and standards of quality.
- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe, and participate in process improvement initiatives that improve the quality and efficiency of work.
- Managed and resolved time-sensitive and complex escalations received from advertisers.
- Excellent communication skills, demonstrated through clear and effective interactions with team members and clients.
Education
Bachelor of Commerce - Finance
Bangalore University
Bangalore01.2020
Skills
- Analytical skills
- Customer Operations
- Teamwork
- Adaptability and flexibility
- Integrity
- Problem solving
- Decision Making
- Good communication
- Soft skills
- MS Excel
- PowerPoint
- Microsoft Office
- Google Sheets
Hobbies
- Volleyball
- Movies and Series
- Cooking
- Travelling
Awards
- Best Employee of the Year 2023
- Received rewards and recognition from the manager
Languages
- Kannada
- English
- Hindi
Timeline
Senior Representative Operations
Concentrix Daksh Services PVT LTD
02.2022 - 11.2024
Bachelor of Commerce - Finance
Bangalore University
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