Chandan Gowda
Bengaluru
Summary
Dynamic Deputy Manager at ICICI BANK with a proven track record in client relationship management and market analysis. Expert in cross-selling financial products, enhancing customer satisfaction, and training teams. Passionate about delivering tailored solutions and driving sales growth, leveraging strong communication and problem-solving skills to exceed client expectations.
Overview
3
3
years of professional experience
Work History
Deputy Manager
ICICI BANK
Bangalore
04.2022 - Current
- Cultivated strong client relationships through regular communication and personalized service.
- Managed account portfolios by addressing client needs and resolving issues promptly.
- Collaborated with sales teams to align strategies for client retention and satisfaction.
- Facilitated onboarding processes for new clients, ensuring a smooth transition and setup.
- Conducted market research to identify trends affecting client engagement and service delivery.
- Developed training materials to educate clients on product features and benefits effectively.
- Analyzed feedback to improve service offerings and enhance the overall client experience.
- Coordinated with internal departments to streamline operations and support client requests efficiently.
- Identified customer needs, developed customized solutions, and provided knowledgeable advice.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Generated reports regarding customer interactions, performance metrics, and revenue goals.
- Provided training sessions for colleagues on best practices.
- Identified opportunities for cross-selling and upselling financial products to meet clients' objectives.
- Collaborated with internal teams to create customized financial solutions for clients.
- Conducted reviews and evaluations for cost-reduction opportunities.
Education
MBA -
GITAM University
01-2022
BBA -
GITAM University
01-2018
New Baldwin International College (PUC)
01-2018
High School Diploma -
Baldwin International High School
01-2014
Skills
- Customer service and support
- Market research and analysis
- Client relationship management
- Cross-selling and upselling
- Product training and onboarding
- Problem solving and decision making
- Team collaboration and synergy
- Effective communication skills
- Customer feedback analysis
- Sales and marketing strategies
- Staff training and development
- Purchasing and planning strategies
- Employee performance evaluation
- Staff management and leadership
- Orientation and training programs
- Sales growth strategies
- Sales forecasting techniques
- Time management skills
Languages
kannada
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Telugu
Proficient (C2)
C2
Accomplishments
- Received awards for Best Salesman in December 2022
- Award for achieving the target in the M52 product in March 2023
Timeline
Deputy Manager
ICICI BANK
04.2022 - Current
MBA -
GITAM University
BBA -
GITAM University
New Baldwin International College (PUC)
High School Diploma -
Baldwin International High School
Similar Profiles
Edison Ravi KoilpillaiEdison Ravi Koilpillai
IT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI PrudentialIT Technical Sourcer Recruiter at Skillmine Technology Consulting Pvt Limited, ICICI Bank, ICICI Securities, ICICI Prudential
VISAL VIJAYAKUMARVISAL VIJAYAKUMAR
DEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANKDEVELOPMENT OFFICER at ICICI FOUNDATION FOR INCLUSIVE GROWTH, ICICI BANK
SANTOSH GUPTASANTOSH GUPTA
Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))Mortgage Relationship Manager at ICICI Securities Ltd (Transferred to ICICI Bank Ltd.))
Hansal PatelHansal Patel
Intern at ICICI Bank and State Bank of IndiaIntern at ICICI Bank and State Bank of India
Revanasiddappa ARevanasiddappa A
Senior Security Analyst at Joyson Safety SystemSenior Security Analyst at Joyson Safety System