Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Date Of Birth
Certification
Timeline
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Chandan Kumar H N

Deputy Area Manager
Bangalore

Summary

A result-oriented individual with over 8 years of experience in KYC, client outreach, People management Banking and Escalations. Consistent Top performer with Skills in building high performing teams that excels in delivering business value with high morale and low attestation. Leading, training and monitoring performance of the team members for maintaining in the excellence of service operation. Exceptionaloperation.Exceptional communication, presentation and mentoring skills with distinguished capabilities in leading teams for developing business continuity plans, procedures and service standards for business excellence.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Deputy Manager

Bajaj Finserv
Bengaluru
02.2024 - Current
  • End to End Indian KYC majorly focused in Impact assessment and Client Outreach.
  • Expertise with AML, CTF, KYC Regulations and client verification process.
  • KYC Refresh, On/Off-boarding.
  • Led a team of 10 to successfully complete a major project on schedule and within budget.
  • Conducted regular performance reviews and provided constructive feedback to employees.
  • Conducted regular meetings with staff to discuss progress and upcoming tasks.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
  • Ensured a high level of customer satisfaction through efficient problem resolution, proactive communication, and continuous improvement initiatives.
  • Monitored financial performance closely, ensuring adherence to budgets and making adjustments as necessary for profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Assistant Manager

Bajaj Housing Finance
Bengaluru
01.2021 - 01.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed senior-level personnel working in marketing and sales capacities.

Executive

TeamLease Services Ltd
Bengaluru
03.2017 - 12.2020
  • Established long-term client relationships through consistent delivery of high-quality products and services.
  • Developed innovative solutions to complex problems, resulting in improved organizational performance.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Conducted comprehensive market research to guide development of highly successful new service offering.
  • Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
  • Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
  • Elevated customer service standards by introducing new training programs for front-line staff.
  • Managed Approximately 30 Incoming Calls and walk-in customers and emails per day.

Education

B.E - Industrial production

PES College of Engineering
Mandya
08.2010 - 07.2014

Skills

Leadership and Teamwork

Microsoft Excel

Fast Learner

Computer Skills

Effective Time Management

Creativity

Decision Making

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Accomplishments

  • High - Five
  • Best Performer
  • Hero Of The Moment
  • Certificate of Achievement & Appreciation
  • Go-Getter Award
  • Champion

Personal Information

Nationality: Indian

Date Of Birth

05/21/93, Mandya

Certification

Investment Banking from Boston Institute of Analytics

Timeline

Power BI in Microsoft Excel from Office Masters

06-2025

Investment Banking from Boston Institute of Analytics

04-2025

Financial Analysis and date Analytics from BIA

04-2025

Deputy Manager

Bajaj Finserv
02.2024 - Current

Assistant Manager

Bajaj Housing Finance
01.2021 - 01.2024

Executive

TeamLease Services Ltd
03.2017 - 12.2020

B.E - Industrial production

PES College of Engineering
08.2010 - 07.2014
Chandan Kumar H NDeputy Area Manager