Chandan Kumar H N
Deputy Area Manager
Bangalore
Summary
A result-oriented individual with over 8 years of experience in KYC, client outreach, People management Banking and Escalations. Consistent Top performer with Skills in building high performing teams that excels in delivering business value with high morale and low attestation. Leading, training and monitoring performance of the team members for maintaining in the excellence of service operation. Exceptionaloperation.Exceptional communication, presentation and mentoring skills with distinguished capabilities in leading teams for developing business continuity plans, procedures and service standards for business excellence.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Deputy Manager
Bajaj Finserv
Bengaluru
02.2024 - Current
- End to End Indian KYC majorly focused in Impact assessment and Client Outreach.
- Expertise with AML, CTF, KYC Regulations and client verification process.
- KYC Refresh, On/Off-boarding.
- Led a team of 10 to successfully complete a major project on schedule and within budget.
- Conducted regular performance reviews and provided constructive feedback to employees.
- Conducted regular meetings with staff to discuss progress and upcoming tasks.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Ensured a high level of customer satisfaction through efficient problem resolution, proactive communication, and continuous improvement initiatives.
- Monitored financial performance closely, ensuring adherence to budgets and making adjustments as necessary for profitability.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant Manager
Bajaj Housing Finance
Bengaluru
01.2021 - 01.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
Executive
TeamLease Services Ltd
Bengaluru
03.2017 - 12.2020
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Identified trends and assessed opportunities to improve processes and execution.
- Conducted comprehensive market research to guide development of highly successful new service offering.
- Negotiated high-value contracts with key suppliers, reducing material costs and improving profit margins.
- Achieved industry-leading customer satisfaction scores by revamping customer feedback and resolution process.
- Elevated customer service standards by introducing new training programs for front-line staff.
- Managed Approximately 30 Incoming Calls and walk-in customers and emails per day.
Education
B.E - Industrial production
PES College of Engineering
Mandya 08.2010 - 07.2014
Skills
Leadership and Teamwork
Microsoft Excel
Fast Learner
Computer Skills
Effective Time Management
Creativity
Decision Making
undefinedAccomplishments
- High - Five
- Best Performer
- Hero Of The Moment
- Certificate of Achievement & Appreciation
- Go-Getter Award
- Champion
Personal Information
Nationality: Indian
Date Of Birth
05/21/93, Mandya
Certification
Investment Banking from Boston Institute of Analytics
Timeline
Power BI in Microsoft Excel from Office Masters
06-2025
Investment Banking from Boston Institute of Analytics
04-2025
Financial Analysis and date Analytics from BIA
04-2025
Deputy Manager
Bajaj Finserv
02.2024 - Current
Assistant Manager
Bajaj Housing Finance
01.2021 - 01.2024
Executive
TeamLease Services Ltd
03.2017 - 12.2020
B.E - Industrial production
PES College of Engineering
08.2010 - 07.2014
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