Chandan Mahobiya
Pune
Summary
With over a decade in IT, I specialize in Exchange Online, Exchange Servers, and Networking/Telecom. Transitioning from different roles in top Indian MNCs (Infosys, Concentrix, Wipro, HCL), including projects like Microsoft and Deutsche Bank, I've earned recognition for completing challenging projects. Currently, I focus on driving excellence in Exchange Online and other critical systems, ensuring reliability. Passionate about innovation, I thrive on challenges and contribute meaningfully to team and organizational success.
Overview
11
11
years of professional experience
Work History
Associate
Deutsche Bank
Pune
11.2020 - Current
- As a Site Reliability Engineer (SRE) in the SME team at Deutsche Bank, I oversee the comprehensive infrastructure of Exchange Online and Exchange On-premises, ensuring system reliability and performance
- My responsibilities encompass handling escalated ServiceNow tickets related to Outlook, mail flow, security, compliance, and licensing
- I provide advanced support to L3 team members, conducting training sessions, and facilitating knowledge transfer to ensure they can manage future issues independently
- In my role, I am tasked with keeping all on-premises servers up-to-date with the latest patches and performing failover and failback activities to support seamless patching operations
- Additionally, I develop a range of technical and user-friendly knowledge articles, offering clear guidance on resolving common issues and understanding complex processes
- I play a pivotal role in various migration projects, ensuring seamless transitions and compliance with relevant policies
- Moreover, I shoulder multiple responsibilities, consistently completing projects within deadlines, which showcases my dedication to excellence and continuous improvement
- In my expanded role at Deutsche Bank, I develop and implement Azure automation scripts to streamline and enhance operational processes, substantially reducing manual efforts and increasing efficiency
- I provide advanced support for complex technical issues, guaranteeing the highest level of system reliability and performance
- My commitment to continuous improvement involves regularly assessing systems and processes
- Throughout my tenure at Deutsche Bank, I remain steadfast in my dedication to excellence and continuous improvement, significantly enhancing the reliability and efficiency of our IT infrastructure
- My contributions and commitment to creating and updating knowledge articles ensure that both users and team members have access to the most current and relevant information.
Technical Specialist
HCL Technologies
Pune
02.2020 - 11.2020
- During my tenure at HCL Technologies, I worked on the SME team for Deutsche Bank
- Shortly after joining, I was entrusted with a project to migrate mailboxes from the Atos environment to Russia and Turkey in compliance with GDPR policies
- This project had been stalled for a year due to the lack of an established process
- I successfully completed the migration by creating an entirely new process, which was a significant achievement
- My daily responsibilities included managing all ServiceNow tickets escalated from the L3 team, addressing issues related to Outlook, mail flow, security, compliance, licensing, and more
- I also assisted L3 team members with their challenges, conducted necessary training sessions, and facilitated knowledge transfer
- As an SME, I was solely responsible for managing and maintaining the Exchange Online and Exchange On-premises infrastructure
- This included ensuring all on-premises servers were up-to-date with the latest patches, and performing failover and failback activities to support patching processes
- In addition to my BAU tasks, I created technical and user-friendly knowledge articles on various topics to support both users and team members
- I took on multiple additional responsibilities and successfully completed projects within deadlines
- Within ten months, my efforts and dedication were recognized by the client, and I was offered the opportunity to work directly for Deutsche Bank under their internalization process.
Technical Consultant
Wipro
Mumbai
04.2016 - 02.2020
- Started working in Wipro, Pune for an Australia's client biggest Telecom company (TELSTRA) as Senior Consultant
- Post Telstra project over, moved to Wipro Mumbai in Microsoft Project as Sr
- Technical Consultant and later promoted as an SME of MS Exchange Online Premier support
- Worked on Exchange 2010, 2013 Server and Office 365
- Responsible for providing support to Global admins from organisations using MS Product to get the output driven in the most efficient way
- Help users with their issues related to PowerShell scripting
- Installation and Basic configuration of Exchange 2010 and 2013 exchange servers
- Analyse message header information and troubleshooting on mail flow issues along with Outlook issues
- Handled Advisory issues for customers who looked help for application specific issues
- Communicate with Technical Advisor from Microsoft about Technical Roadblock cases, Top Call Generator cases - to get permanent resolution on it if already not there
- Creating and sharing documented steps to troubleshoot and resolve the issue
- Identifying technical outliers and initiating training plan for the same
- Provide Exchange support for over Different Tenants
- Worked on Migrations Cases and helped customers in performing different types of migrations
- Understanding of SMTP protocols
- Working experience on Active directory and handful Troubleshooting experience on Office 365 issue
- Setting up Directory Synchronised environment with Office 365.
Sr. Practitioner
Concentrix
Pune
09.2015 - 04.2016
- Worked as a Sr
- Practitioner for UK Project (EE-Everything Everywhere) which is UK's biggest telecom company.
Process Executive
Infosys
Pune
08.2014 - 08.2015
- Worked an Executive for US project (STAPLES) an E-Commerce website, where major role was to handle Staples Client and their customer's Query based on Network and other issues.
Assessor
IT Resource Center (ITRC)
05.2013 - 12.2013
- Provide IT training to students and Asses them with their knowledge
Assessor
Shiksha Bharti
12.2012 - 04.2013
- Provide IT training to students and Asses them with their knowledge
Education
Bachelor of Engineering (BE) - Computer Science
Rajiv Gandhi Prodyogiki Vishwavidyalaya
01.2012
Skills
Exchange Online
User, Shared, Resource Mailboxes, Retention Policies, Distribution Groups, Unified Groups, Reporting, RBAC Roles, eDiscovery and Litigation Hold, etc
Exchange Online Protection
Spam, Malware, Advanced Threat Protection, SPF, DKIM, DMARC, Journaling, Connectors, and Message Trace (including Extended Report)
Security and Compliance
RBAC permission, DLP, Threat Management, Data Governance, Admin and Mailbox Auditing, Compliance management, etc
Operating Systems
Windows (7, 8, 10), Windows Server (2008, 2012) & Exchange: Microsoft Exchange Server (2010, 2016)
Applications
MS Outlook for Windows and Mac, MS PowerShell, MS Office suite
Tools
Windows PowerShell, JIRA, Service Now, MS Office, Geneos Monitoring Tool, Confluence
Languages
Hindi
First Language
English
Proficient (C2)
C2
Nepali
Beginner
A1
Accomplishments
- Wipro FML (First Line Manager) certified and ready to take management roles.
- RnR awards for the Best Technical support Engineer continuously for Q1,Q2 and Q3.
- Received an achiever award in previous project for supporting and mentoring new joiner.
- Awarded for the excellence for contribution in management and support task given by managers as an additional assignment.
- IIT Delhi & IIT Kharagpur: Won Prize for designing Rube-Goldberg Mechanical Machine. Participated in Cloud Computing and Aeromodelling Workshop. Won Prizes in Photography, attended cloud computing, and Microsoft Exchange server workshops.
Affiliations
- Adventure Sports
- Travelling
- Cooking
- Gaming
Timeline
Associate
Deutsche Bank
11.2020 - Current
Technical Specialist
HCL Technologies
02.2020 - 11.2020
Technical Consultant
Wipro
04.2016 - 02.2020
Sr. Practitioner
Concentrix
09.2015 - 04.2016
Process Executive
Infosys
08.2014 - 08.2015
Assessor
IT Resource Center (ITRC)
05.2013 - 12.2013
Assessor
Shiksha Bharti
12.2012 - 04.2013
Bachelor of Engineering (BE) - Computer Science
Rajiv Gandhi Prodyogiki Vishwavidyalaya
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