Chandan Mishra
Noida
Summary
A proactive and customer-focused professional with extensive experience in process optimization and client relations. Known for strong problem-solving skills, effective communication, and attention to detail. Proven ability to manage and enhance customer interactions, contributing to operational excellence and high customer retention. Seeking a dynamic role as a Process Advisor to leverage my skills in customer service and international client management.
Overview
3
3
years of professional experience
Work History
Senior Associate
WNS Global
Noida
12.2024 - Current
- Resolved customer inquiries in a timely manner while adhering to service level agreements
- Provided direction and guidance to junior associates on complex tasks
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers
- Handled incoming calls and directed callers to appropriate department or employee
- Encouraged and improved cross-department internal communication
- Contacted customers by telephone, email or mail in order to collect past due balances on accounts
- Investigated customer complaints related to billing issues or incorrect charges
- Served as a liaison between customers and internal departments when resolving disputes or inquiries
- Maintained accurate records of all collection activity using the company's software system
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Finance and Admin Analyst
IBM India Pvt Ltd.
Gurugram
03.2022 - 04.2024
- Manage O2C (Order to Cash) processes focusing on copay collections and claim reviews for pharmacy accounts
- Ensure accuracy and efficiency in maintaining patient accounts, contributing to enhanced customer retention
- Collaborate with clients and internal teams to resolve account discrepancies, improving service delivery
- Mentor and assist team members with account-related queries, ensuring consistency and quality in operations
Education
Bachelor of Commerce -
CSJM UNIVERSITY
01.2016
Science and Math -
YMCA CENTENARY SCHOOL AND COLLEGE
01.2011
Skills
- Customer service
- Process Improvement
- Microsoft Excel
- Communication Skills
- Team Collaboration
- Complaint management
- Team supervision
Accomplishments
- Qualified CDS and AFCAT
- Inter College Cricket Champion
- Athlete Runner at Inter College Level
Hobbies and Interests
- Keenly follows Global news
- Tracking records of good company stocks
- Travelling and exploring new places
Timeline
Senior Associate
WNS Global
12.2024 - Current
Finance and Admin Analyst
IBM India Pvt Ltd.
03.2022 - 04.2024
Bachelor of Commerce -
CSJM UNIVERSITY
Science and Math -
YMCA CENTENARY SCHOOL AND COLLEGE
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