Summary
Overview
Work History
Education
Skills
Interests
Languages
Additional Information
Accomplishments
Languages
Timeline
Generic
Mohd Ashraf Ali

Mohd Ashraf Ali

Hyderabad

Summary

Experienced Senior Associate with analytical and flexible approach to solving problems. Decisive leader driven to optimize processes and streamline operations for team efficiency.

Overview

3
3
years of professional experience

Work History

Senior Associate

Tech Mahindra Business Services
Hyderabad
11.2022 - 05.2024
  • Provided top-notch IT support, aligning with Tech Mahindra's mission of enabling progress for Enterprises, Associates, and Society
  • Achieved a customer query resolution rate of 95%+ through effective messaging assistance
  • Contributed to a 20% revenue increase by actively participating in up-selling and gross sales strategies
  • Collaborated cross-functionally, optimizing processes for a 15% boost in operational efficiency
  • Amplified stakeholder value by leveraging innovation platforms and reusable assets, realizing a 30% enhancement.

Customer Service Representative

Sutherland Global Services
Hyderabad
08.2021 - 08.2022
  • Consistently maintained customer satisfaction rate above 95%, showcasing unwavering commitment to top-tier service and effective issue resolution
  • Successfully defused challenging customer situations, applying strong analytical skills, resulting in 30% reduced escalated complaints
  • Expertly navigated diverse communication channels (phone, email, live chat), adapting styles for seamless interactions
  • Instrumental in team development, provided on-the-job training, contributed to 20% faster on-boarding, and fostered collaboration
  • Led data-driven initiative, optimized support processes, improved response times by 40%, boosting overall department efficiency.

Education

Bachelor's - Commerce, Information Technology

Osmania University
06.2021

Skills

  • Network Administration
  • Hardware troubleshooting
  • Network Security
  • Networking
  • Microsoft Word
  • Communication
  • Data Entry
  • Customer Service
  • Customer service excellence
  • IT Customer Service

Interests

Travel  Sports & Fitness  Cooking Gaming

Languages

  • English

    • Additional Information

    • ACHIEVEMENTS , Excellence Award (01/2023) Awarded for consistently exceeding targets, driving a 20% increase in team productivity and upholding a culture of excellence. MVP Award (03/2022) Honored for achieving 98% customer satisfaction, defusing complex issues, mentoring peers, reducing escalations by 25%, and driving 15% up-selling growth. Rising Star Award (09/2021) Recognized for achieving exceptional results, contributing to a 30% efficiency boost, and making a significant impact within a brief period.
    • Achievements/Tasks Achievements/Tasks Courses

    Accomplishments

    • Excellence Award (01/2023) Awarded for consistently exceeding targets, driving a 20% increase in team productivity and upholding a culture of excellence.
    • MVP Award (03/2022) Honored for achieving 98% customer satisfaction, defusing complex issues, mentoring peers, reducing escalations by 25%, and driving 15% up-selling growth.
    • Rising Star Award (09/2021) Recognized for achieving exceptional results, contributing to a 30% efficiency boost, and making a significant impact within a brief period.

    Languages

    English
    First Language
    Hindi
    Proficient (C2)
    C2
    Urdu
    Proficient (C2)
    C2

    Timeline

    Senior Associate

    Tech Mahindra Business Services
    11.2022 - 05.2024

    Customer Service Representative

    Sutherland Global Services
    08.2021 - 08.2022

    Bachelor's - Commerce, Information Technology

    Osmania University

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