Chandan Mitra

Zeal to excel at every step of my career with the best of my efforts and achieving the organization goals being an integral part of the organization.

• Worked on creating resource alignment database where I put up the resource / partner’s name validating every aspect of them (reliability, quality score, responsiveness and skill set) and creating customized database for faster and efficient assignments to tasks.
• Have worked closely with vendors and internal resource team to mitigate process gap for agile process with implementation skills.
• Worked on turn around trimmings for AT&T customer facilitating them to keep their SLA in place with their end customers for customer delight.
• Helped customer to fix old issues on billing front giving them edge to work smoothly and assertive approach keeping view of organizational goal.

Married

Vigyan Vihar, CMRI Co-opp Colony P/O Nagangar, Barwadda, Jharkhand, 826004, Shree Sad Guru Krupa Building, House No:-389, Hazi Hussian Patel Marg, Near Balaji Gardens, Sec 12E, Bonkhode, Koperkhirane, Navi Mumbai, 400709

• Date of Birth: 03/01/82
• Gender: Male
• Nationality: Indian

• English
• Hindi
• Bengali

• Listening to music
• Car driving
• Astrology

Life science - Localization process, Lead and manage life science localization projects, ensuring precise, on-time delivery tailored to client needs., Expertly handle diverse file formats including Word, PDF, PPT, XML, HTML, SRT, VTT, and .story, driving seamless localization outcomes., Drive E-Learning project success by delivering dynamic online content through Articulate Storyline, Articulate 360, and Lectora Online., Strategically plan and schedule projects, aligning resources and timelines with customer expectations and requirements., Optimize project budgets by managing resources efficiently while maintaining company profit margins., Coordinate and schedule resources, collaborating with both internal teams and external partners to ensure smooth project execution., Foster clear communication with internal and external stakeholders, ensuring seamless project flow and meeting client specifications., Commit to customer satisfaction by adhering to deadlines with a focus on delivering 'first-time-right' results., Oversee the authorization and issuance of Purchase Orders, ensuring accuracy and compliance with organizational standards., Collaborate with finance teams to resolve any discrepancies or disputes related to POs, maintaining financial integrity., Champion team alignment by facilitating internal coordination and stepping up to support colleagues during peak periods., Drive continuous improvement by ensuring quality control and optimizing processes for greater efficiency., Implementation Specialist, Managing global projects like AT&T, Shell, IBM, Audio codes, T-System, Testa, Michael Kores, Verizon, Dell, and ThyssenKrupp., Responsible for coordinating with external customer, Client and internal resources., Co-ordinating among Sales, Quotation team, Legal, Billing, AR / AP., Sound experience about implementation in IMAC Activities / W. LAN surveys / LAN Migration. Site Survey and Site move., Responsible for getting the interventions / transactions completed within SLA., Logistic management for Sell and IMB customers. (New equipment to site and old equipment to warehouse)., Weekly and Biweekly call with clients to check on process flaws and gaps before it turns alarming., Worked as acting team lead, managing team of 6 members for AT&T SSI account., Responsible for taking regular briefing and mitigating process flaws., Providing regular updated to team mates to catch up with smooth processing., Streamlining the process before it turns to be alarming., Liable for making the events ready for billing within SLA.

• SharePoint & QuickBase Proficiency
• Advanced Excel Skills
• Microsoft Office Expertise
• Global Project & Account Management
• Translation Management Systems (TMS)
• QuickBase Experience