Chandan Sharma
Retail Store Manager
Jamshedpur
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
15
15
years of professional experience
Work History
Customer Care Executive
Tata Business Support Service Limited
05.2009 - 12.2012
- Achieved high-quality service by adhering to company policies and procedures during each interaction.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Senior Sales Associate
Tanishq Jewellery
01.2013 - 10.2018
- Negotiated contracts with clients that met both parties'' needs while maximizing profitability for the company.
- Contributed towards strategic planning initiatives aimed at driving continuous improvement within the sales department's operations.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Retail Store Manager
CaratLane
10.2018 - 12.2021
- Spearheaded community outreach events partnerships organizations raise brand awareness foster positive relationships within the local area.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
Retail Store Manager
Bluestone Jewellery Lifestyle
01.2022 - 01.2024
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Optimized store displays and appearance via strategic merchandising.
- Mentored team members to enhance professional development and accountability in workplace.
- New store setup and operation
Education
Annual Secondary Examination -
Tiruldih Chandil
Jamshedpur, India 04.2001 -
Entermediate -
Co-Operative College
Jamshedpur, India 04.2001 -
Bachelor of Commerce -
Co-Operative College
Jamshedpur, India 04.2001 -
Skills
Retail Operations
Performance monitoring
Merchandise planning
Visual Merchandising
Profit and Loss Management
Sales Growth
Timeline
Retail Store Manager
Bluestone Jewellery Lifestyle
01.2022 - 01.2024
Retail Store Manager
CaratLane
10.2018 - 12.2021
Senior Sales Associate
Tanishq Jewellery
01.2013 - 10.2018
Customer Care Executive
Tata Business Support Service Limited
05.2009 - 12.2012
Annual Secondary Examination -
Tiruldih Chandil
04.2001 -
Entermediate -
Co-Operative College
04.2001 -
Bachelor of Commerce -
Co-Operative College
04.2001 -