CHANDAN SINGH
MUMBAI
Summary
Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.
Skilled in Customer service, BFSI, Back office operations, Direct sales, and Airline reservations. Excellent time management skills combined with good knowledge of Business process service industry.
Overview
10
10
years of professional experience
Work History
Team leader
Tata Consultancy Services
Mumbai
03.2023 - Current
- Lead a team managing superannuation and investment services for the Australia region within the BFSI domain
- Successfully transitioned operations by traveling to Australia to create and document Standard Operating Procedures (SOPs), ensuring seamless handover and process implementation
- Oversaw team operations, delegated tasks, and maintained high-quality service standards
- Conducted training sessions and performance reviews to optimize team productivity and foster skill development
- Established clear communication with stakeholders and ensured compliance with industry regulations
Senior Process Associate
Tata Consultancy Services
Mumbai
05.2019 - 03.2023
- Responsible for handling Defined Contribution plans (401k, 403b) for US retirements insurance domain
- Senior processor under Money In department for contributions and enrollments
- Responsible for handling rollovers and account maintenance of plan participants
- Working as Quality reviewer and process trainer for the team
- Providing regular updates on quality metrics by communicating consistency problems or production deficiencies
- Compiling and distributing weekly feedback to team leaders and managers to improve service time and quality while increasing productivity
- Supporting Manager or Team leader in preparing daily MIS, Audit related work and in any ad-hoc activities.
Customer Service Representative
Concentrix Daksh Pvt Ltd
Mumbai
12.2015 - 04.2019
- Provided service in a role of Airline customer service agent
- Assisted customer in flight ticket reservations , itinerary changes and providing flights schedule information
- Provided quality customer service and trained new employees involves my tasks
- Settled any customer disputes in a professional and pleasant manner
- Identified and maximized sales opportunities, and increased customer retention rates.
Customer Service Representative
Serco Pvt Ltd
Mumbai
12.2014 - 12.2015
- Worked to ensure a positive and hassle-free customer experience
- Brought forth excellent customer service skills and a committment to customer satisfaction
- Maintained up-to-date knowledge of all retail promotions.
Education
PGDM - Finance Management
Welingkar Institute of Management Studies
Mumbai, India2022
B'COM -
Thakur College of Science And Commerce
Mumbai, India2014
Skills
- Technical and Domain-Specific Skills
- Leadership and Management Skills
- Interpersonal and Communication Skills
- Analytical and Technical Tools
- Soft skills
- Organizational skills
- Collaboration
- Customer relations
Personal Information
Name & contact
Languages
Hindi
First Language
English
Advanced
C1
Timeline
Team leader
Tata Consultancy Services
03.2023 - Current
Senior Process Associate
Tata Consultancy Services
05.2019 - 03.2023
Customer Service Representative
Concentrix Daksh Pvt Ltd
12.2015 - 04.2019
Customer Service Representative
Serco Pvt Ltd
12.2014 - 12.2015
PGDM - Finance Management
Welingkar Institute of Management Studies
B'COM -
Thakur College of Science And Commerce