Prateek Jain
Indore
Summary
IT Analyst with 9+ years of experience and knowledge in system architecture and network design. Skilled in developing software solutions, debugging issues, and managing data systems. Experienced in analyzing customer needs and delivering quality results.
Overview
10
10
years of professional experience
Work History
Team Leader
Natwest Markets (RBC Bank)
03.2023 - 10.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained database systems to track and analyze operational data.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Led a 24x7 support team, ensuring smooth operations of critical banking applications.
- Trained and mentored team members, addressing escalations and complex issues.
- Oversaw incident resolution using ServiceNow and automated workflows in AutoSys.
- Performed database operations with MySQL to support troubleshooting and reporting.
AMS Support & Business Analyst
Olympus
06.2021 - 03.2023
- Company Overview: Olympus Corp (Olympus) is a manufacturer of optical and digital precision machinery and Instruments
- The company develops, manufactures and markets equipment and devices for medical, healthcare, imaging, information, and other industrial markets
- Over all 8+ years of extensive experience on executing full lifecycle development projects
- Worked as Business Analyst, Team lead, developer and support executive to drive continuous Enhancements and deliverables to achieve team goal
- Expertise in gathering Requirement, Project analysis & Planning, Development, Unit testing, risk planning, status reporting, customer Interaction, Business/Technical documentation, Deployment and Post-delivery Support
- Sound knowledge in MDM (meter data management), MDAS (meter data acquisition system), SQL/PL-SQL, Unix, Salesforce Admin
- Ability to grasp concepts, Technologies, generate new ideas and put into application
- Application User Management
- Handling of complex tickets related to application support
- Provide quick solution to open tickets
- Customer related requirement gathering
- Olympus Corp (Olympus) is a manufacturer of optical and digital precision machinery and Instruments
- The company develops, manufactures and markets equipment and devices for medical, healthcare, imaging, information, and other industrial markets
Support & development Engineer
Bayer
05.2020 - 06.2021
- Company Overview: Bayer is a global pharmaceutical and life science company providing research and new advancements in medical industry
- Application User Management
- Handling of complex tickets related to application support
- Provide quick solution to open tickets
- Customer related requirement gathering
- Bayer is a global pharmaceutical and life science company providing research and new advancements in medical industry
Module Lead, Support Executive and Developer
TCS
04.2016 - 03.2020
- Company Overview: State Electricity distribution L2 L3 support for Energy Auditing and MDAS elaborated module
- Involved in client and vendor management
- Experience of working at client location
- Detecting the bugs and fixing them for better performance of the application through PLSQL
- Involved in automation of PLSQL procedures for data population
- Involved in development through Change Requests
- Reporting the monthly status issues fixed on the daily/weekly basis
- Representing Project during Internal Audits
- Knowledge of electricity and utility domain
- Conduct meetings with clients to understand their needs and expectations with the project
- Involved in Meter Data Management (MDM) as developer and support executive
- Involved in Meter Data Acquisition System (MDAS) as developer and support executive
- State Electricity distribution L2 L3 support for Energy Auditing and MDAS elaborated module
Support Executive and Developer
State Bank of India
03.2015 - 03.2016
- Company Overview: Core banking solution Architecture Development in Banking & Finance Domain
- Preparation of the requested changes guiding the team
- Identification of long-running End of Day processing jobs and tuning them from the Perspective of reducing the run time
- Core banking solution Architecture Development in Banking & Finance Domain
Education
Bachelor Of Engineering - undefined
Skills
- Application support
- Architecture
- Automation
- Banking
- Business Analyst
- Core banking
- Customer Interaction
- Meter Data Acquisition System
- Oracle Meter Data Management
- Smart Metering
- SQL Database
- Development cycle
- Excel
- Functional requirement
- Jira
- Health care domain
- PLSQL
- Putty, geneos , Autosys
- Salesforce Administrator
- Technical documentation
- Test case
- Unix
- Vendor management
- Leadership
- Technical Support
- Teamwork
- Communication
Languages
English
Hindi
Personal Information
- Date of Birth: 06/03/91
- Nationality: Indian
AI Tools Proficiency
- Self-initiated learning and practical application of AI tools like ChatGPT, Gemini, Copilot and other OpenAI platforms.
- Proficient in designing and optimizing prompts to enhance AI-driven solutions for improved efficiency and output quality.
- Actively exploring AI capabilities to align with business needs and integrate innovative approaches into workflows.
Timeline
Team Leader
Natwest Markets (RBC Bank)
03.2023 - 10.2024
AMS Support & Business Analyst
Olympus
06.2021 - 03.2023
Support & development Engineer
Bayer
05.2020 - 06.2021
Module Lead, Support Executive and Developer
TCS
04.2016 - 03.2020
Support Executive and Developer
State Bank of India
03.2015 - 03.2016
Bachelor Of Engineering - undefined
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