Chandan V
Bengaluru
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Accomplished Assistant Store Manager with more than 2 years and working in retail sector for more than 4 years. Determined and passionate with excellent capabilities in building strong and successful teams. Creates positive working environment and achieves high staff retention rates.
Overview
7
7
years of professional experience
Work History
SOP Auditor
SOCH Apparels Pvt Ltd
Bengaluru
2022.03 - Current
- Prepared SOP audit reports to highlight issues, liaising with managerial staff and presenting findings to resolve issues.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Performed observations and evaluated supporting documents to supplement audit findings.
- Planned and executed follow-up audits at appropriate intervals.
- Obtained and interpreted relevant and authoritative criteria for program or issues under audit.
- Collaborating with various departments and teams to gather feedback, insights, and updates related to procedures, and incorporating this information into the SOPs.
- Assisting in the training and education of employees regarding new or revised SOPs, ensuring a clear understanding of the procedures and their importance.
Assistant Store Manager
Reliance Retail
Bengaluru
2019.09 - 2022.01
- Controlled store inventory and reviewed cash handling and operations reports.
- Developed and implemented strategies to increase sales and profitability.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Motivated and incentivized retail teams to meet sales KPIs, consistently hitting company targets.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Making sure to follow the SLA in Online orders.
- Assisted in hiring processes, managing tasks including interviewing, selecting recruits, mentoring and onboarding.
Industrial Exposure Trainee
Shangri-La
Bengaluru
2017.01 - 2017.04
- Maintained a professional attitude when dealing with guests.
- Assisted guests at check-in, providing information on various services within hotel.
- Received and stored food and supplies.
- Set up work stations prior to opening to minimize prep time.
- Attended training sessions conducted by senior chefs to learn new techniques.
- Inspected rooms for cleanliness, reported any deficiencies to supervisor.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Maintained cleanliness of work area throughout shift including counters, tables, floors.
- Presented food and beverages to guests at tables.
Education
Bachelors of Hotel Management - Hospitality Administration And Management
Ramaiah University of Applied Sciences
Bengaluru2019-08
Skills
- SOP Compliance
- Operational Audits
- SAP
- Stock Management
- Performance Reviews
- Team Rota Development
- Store KPI Management
- Microsoft Office
Timeline
SOP Auditor
SOCH Apparels Pvt Ltd
2022.03 - Current
Assistant Store Manager
Reliance Retail
2019.09 - 2022.01
Industrial Exposure Trainee
Shangri-La
2017.01 - 2017.04
Bachelors of Hotel Management - Hospitality Administration And Management
Ramaiah University of Applied Sciences
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