Dilip R
Bangalore
Summary
Customer-oriented Store Manager offering over 12 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals hardworking, dedicated, strong level of commitment, good inter personal skill combined with ability to work in a team and quick adjustment to the new situations and work. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
12
12
years of professional experience
Work History
STORE MANAGER
SOCH APPARELS PVT LTD
2022.06 - Current
- Organized promotional events to increase product awareness.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
FLEET MANAGER
ELITE INDIA EMERGENCY MEDICAL SERVICES
2020.08 - 2022.05
- Created reports on vehicle utilization, mileage tracking and other metrics as needed.
- Evaluated current processes related to vehicle acquisition and disposal; made recommendations for changes when necessary.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
- Reviewed driver logs for accuracy and compliance with regulations.
- Resolved customer complaints regarding service issues or delays in delivery times.
- Coordinated with vendors for parts ordering, repairs and services.
- Researched new technologies such as GPS tracking systems to determine cost-effectiveness in improving fleet operations.
- Communicated with upper management and drivers to build lasting relationships.
STORE MANAGER
GO FASHION INDIA PVT LTD
2017.01 - 2020.02
- Cultivated a positive work environment promoting teamwork.
- Drove customer satisfaction by addressing concerns or feedback promptly.
- Streamlined workflow processes to reduce costs and increase efficiency.
- Analyzed market trends to identify growth opportunities.
- Managed budgets, financial forecasting, and analysis.
- Oversaw daily operations, optimizing efficiency and productivity.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Updated POS system with new products and promotional offers.
- Resolved customer complaints in a timely manner.
ASSISTANT MANAGER
BIBA APPARELLS PVT LTD
2013.01 - 2016.12
- Reviewed completed work to verify consistency, quality, and conformance.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Analyzed business performance data and forecasted business results for upper management.
- Analyzed data to identify areas of improvement and innovation.
- Established key performance indicators (KPIs) to measure success.
- Ensured regulatory compliance across all departments.
CASHIER
Life Style Pvt Ltd (Mantri square)
2012.02 - 2013.11
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit..
Education
B Com -
Banglore University
BengaluruSkills
- Internet applications Microsoft Office (MS Excel, MS World & MS Power point)
- Customer relationship management.
- Motivating the team.
- Can work well under deadlines or pressure.
- Proficiency in managing the shop floor staff to meet the assigned targets ensuring adherence to quality norms and handling manpower too.
- Positive thinking, believing in hard work
Personal Information
- Father's Name: Ramu
- Date of Birth: 09/21/1993
- Nationality: Indian
- Marital Status: Married
Role Description
Setting goal about sales Target & trying to achieve the given targets Initiating new processes to improve customer satisfaction Briefing &grooming the sub-ordinate about products new scheme and KPI Monitoring and updating sales display areas Tracking & controlling of negative inventory Reporting about fast selling & non-moving merchandise to C.O Sending Salary Input for processing the monthly salary Being aware of special sales promotions & KRA Handle returns & exchange of goods As per the customer requirement play the role in negotiation and diplomacy Recognizing security risks and thefts and how to handle or prevent such situations Role in product development or new product knowledge Offering advice to customers & dealing with customer’s complaints Contribution to benefit the company from my sales expertise Preparing or generating of all reports in time and maintaining in a order Expert in outlook express
Hobbies and Interests
Watching TV, Traveling and Listening to Music
Languages
Kannada, English, Hindi, Telugu and Tamil
Languages
Kannada
First Language
Timeline
STORE MANAGER
SOCH APPARELS PVT LTD
2022.06 - Current
FLEET MANAGER
ELITE INDIA EMERGENCY MEDICAL SERVICES
2020.08 - 2022.05
STORE MANAGER
GO FASHION INDIA PVT LTD
2017.01 - 2020.02
ASSISTANT MANAGER
BIBA APPARELLS PVT LTD
2013.01 - 2016.12
CASHIER
Life Style Pvt Ltd (Mantri square)
2012.02 - 2013.11
B Com -
Banglore University
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