Chandana Neogi
Bangalore
Summary
Seasoned Senior Technical Support Associate with strong background in troubleshooting and resolving complex technical issues. Skilled at providing customer-focused IT support and implementing strategic solutions to reduce downtime. Known for enhancing user experience through proactive problem solving and effective communication skills. Implemented improved processes that increased efficiency in previous roles, demonstrating adaptability and initiative. Known for high productivity and efficient task completion. Possess specialized skills in solving issues related to cloud computing. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Technical Support Associate
Amazon Web Services
Bangalore
02.2024 - Current
- Worked closely with other departments to resolve escalated customer service requests quickly and effectively.
- Identified and resolved complex customer problems with innovative solutions.
- Identified areas where process improvements could be made within the department.
- Assisted with troubleshooting and resolving issues related to cloud systems.
Senior Seller Support Associate
Amazon
Bangalore
07.2022 - 02.2024
- Conducted daily audits of seller accounts for compliance with company policies and procedures.
- Assisted customers with setting up their accounts, navigating the website, and understanding our products and services.
- Monitored seller performance metrics such as customer service ratings and response times.
- Provided guidance to sellers on best practices for optimizing their listings.
- Tracked changes in marketplace regulations and adjusted processes accordingly.
Commercial Executive
Udaan
Bangalore
02.2021 - 06.2022
- Monitored progress of pending refund requests.
- Evaluated customer complaints regarding refunds and worked towards resolution.
- Conducted periodic audits of existing processes related to issuing refunds.
- Explained refund options, requirements, and timelines to customers.
- Maintained up-to-date records of all refund transactions.
- Assisted customers in completing paperwork necessary for refunds.
Relationship Advisor
Reliance/Startek
Bangalore
09.2019 - 11.2020
- Prepared regular reports detailing customer feedback, performance metrics and other relevant data.
- Performed administrative tasks such as filing documents or completing forms accurately.
- Assisted clients in the completion of paperwork required for investments or other transactions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked effectively in team environments to make the workplace more productive.
Education
Bachelor of Computer Applications - BCA
Himalayan University
Itanagar, Arunachal Pradesh05-2019
AISSCE - PCM
DELHI PUBLIC SCHOOL
PATNA, BIHAR04-2014
AISSE - PCM
Delhi Public School
Patna,Bihar04-2012
Skills
- Cloud systems troubleshooting
- Process improvement
- Performance monitoring
- Effective communication
- Problem solving
- Technical support
- Cloud migration strategies
- Microsoft Excel
- AWS expertise
Affiliations
- Skilled Kathak dancer, senior diploma
- Trained in Hindustani classical music, senior diploma
- Great organizational skills
Languages
English
First Language
Hindi
Proficient (C2)
C2
Bengali
Advanced (C1)
C1
Accomplishments
Reliance/Startek - top performer for six months
Udaan: top performer in the returns project
Awarded for being the top performer for outbound projects with 100 percent quality and enthusiasm
Seller partner support: most Gembas raised in two consecutive months
AWS - Ace Alliance Award
Certification
- Cloud computing practitioner
- Mentor-accredited program
Timeline
Senior Technical Support Associate
Amazon Web Services
02.2024 - Current
Senior Seller Support Associate
Amazon
07.2022 - 02.2024
Commercial Executive
Udaan
02.2021 - 06.2022
Relationship Advisor
Reliance/Startek
09.2019 - 11.2020
Bachelor of Computer Applications - BCA
Himalayan University
AISSCE - PCM
DELHI PUBLIC SCHOOL
AISSE - PCM
Delhi Public School
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