Chandana Yerramothu
Bangalore
Summary
Application Support Engineer with 3 years of experience in maintaining and optimizing critical business systems. Proven expertise in ensuring availability, stability, and performance of enterprise applications. Skilled in incident management, root cause analysis, troubleshooting, and collaborating with cross-functional teams. Adept at leveraging tools like Splunk for log analysis. Strong problem-solving abilities with a commitment to operational excellence and customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Application Support Engineer
Capgemini Technology Services India Limited
Bangalore
04.2022 - Current
- Ensured availability and performance of critical business systems, including the ESSA application, which supports ETS exams such as GRE, TOEFL, and PPX.
- Handled ServiceNow incidents and collaborated with cross-functional teams to maintain seamless exam operations.
- Conducted root cause analysis and identified error traces to resolve production issues efficiently.
- Worked closely with development, infrastructure, and business teams to address and mitigate production issues.
- Monitored applications and systems in real-time using Splunk and Dynatrace, ensuring system stability and proactive issue detection.
- Successfully handled high-priority incidents (P1, P2) to mitigate business risks, protect reputation, and avoid revenue loss.
- Designed and executed SQL queries for retrieving, updating, and inserting data related to exams and operational workflows.
- Coordinated deployments, maintenance activities, and system updates to ensure uninterrupted operations.
- Provided on-call support and contributed to operational excellence initiatives.
Education
Bachelor of Technology - Computer Science
Sri Venkatesa Perumal College of Engg & Tech
Chittor08-2021
Skills
- Root cause analysis
- Incident management
- Operational Excellence
- Troubleshooting
- Log analysis (Splunk)
- Real time monitoring (Dynatrace)
- SQL Database Management
- On-call Support
Certification
AWS Certified Solutions Architect (Associate)
Splunk Core Certified User
ITIL Foundation Certification
Accomplishments
- Client Appreciation : Recognized by clients for exceptional troubleshooting skills, resolving critical production issues with minimal downtime.
- Year-End Review : Rated Top 2 in the company for performance, receiving the highest rating from my manager for consistent excellence in troubleshooting & incident management.
- Best Employer Award : Received Best Employer Award for outstanding contributions to team collaboration.
Timeline
Application Support Engineer
Capgemini Technology Services India Limited
04.2022 - Current
Bachelor of Technology - Computer Science
Sri Venkatesa Perumal College of Engg & Tech
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