CHANDAN KUMAR S
Bangalore
Summary
Experienced Marketing Specialist keeps up with tight deadlines and high-value customers. Successful at working with diverse teams to develop comprehensive approaches to marketing plans. Intelligent and insightful professional. Well versed in managing teams for running successful operations and extensive experience in implementing process and providing recommendations on system.
capable of working in a highly dynamic, professional environment.
Overview
2
2
years of professional experience
Work History
Digital Interaction Advisor
247.a1
Bangalore
01.2022 - 05.2024
- Resolved customer issues in clear, courteous and effective manner
- Analyze customer needs via carefully constructed surveys to develop data driven pitches, tracked company inventories and arranged products to improve sales.
- Handling and resolving customer's escalations.
- Communicating team on product changes/updates and interact with customer.
- Evaluates performance data on key metrics and provides performance feedback to learn.
Senior Customer Service Analyst
Accenture Solutions private limited
Bangalore
06.2023 - 01.2024
- Utilized problem solving skills to troubleshoot complex technical issues reported by customers.
- Drive sales through engagement with customers, suggestive selling, and sharing product knowledge, contributing more than 15 % of Sales improvement over expected lead conversion.
- Created detailed reports on customer interactions for management review.
- Provided training, support and guidance to new customer service representatives.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Performed cost-benefit analysis to evaluate project feasibility.
- Determined consumer needs to provide products and services appealing to larger market.
Education
BBA - Business Management
BACELOR OF BUSINUESS ADMINISTRATION:BUSINESS MANAG
BENGALURU05-2020
Skills
- NETWORK DEVELOPMENT
- ACCOUNT SERVING
- CLIENT SERVICING
- SALES EXPERTISE
- CUSTOMER RELATIONS
- STRATERGIC PLANNING
Affiliations
- Ability to work well with all levels of organizations.
- Prioritizing important tasks and ensuring they get done first.
- identify the areas of Opportunities and work accordingly.
- Taking ownership for customer queries, conducting team meetings.
- Handling higher level escalations.
Declaration
All information in the resume is true and correct to the best of my knowledge and brief
- Chandan kumar
Languages
English
First Language
Timeline
Senior Customer Service Analyst
Accenture Solutions private limited
06.2023 - 01.2024
Digital Interaction Advisor
247.a1
01.2022 - 05.2024
BBA - Business Management
BACELOR OF BUSINUESS ADMINISTRATION:BUSINESS MANAG
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