CHANDRA UMASRI
Gollenapadu, Wyra(M), Khammam (D)
Summary
Dedicated and results-oriented Customer Support Executive with one year of proven experience delivering exceptional service within the travel industry. Demonstrated expertise in communication, problem-solving, and relationship management, consistently achieving high levels of customer satisfaction throughout interactions
Overview
1
1
year of professional experience
Work History
Customer Experience Executive
Fresh bus Private Limited
03.2023 - Current
- Responded promptly and courteously to customer inquiries via email, phone, and live chat, addressing their concerns and resolving issues efficiently.
- Demonstrated a strong understanding of company products and services, effectively guiding customers through troubleshooting steps and providing accurate information.
- Handled escalated situations with professionalism and empathy, de-escalating conflicts and finding satisfactory resolutions to ensure customer retention.
- Collaborated closely with cross-functional teams including sales, product development, and operations to advocate for customer needs and drive process improvements.
- Maintained detailed records of customer interactions and feedback, contributing to data-driven insights for enhancing the overall customer experience.
Education
B.Sc. (Mpcs) - Computers
Madhu Degree College
Wyra05.2021
Intermediate -
Madhu Junior College
Wyra03.2018
SSC -
Chaitanya Vidyalayam
Thutikuntla01.2016
Skills
MS Excel, Word & PowerPoint
Quick learner
Ability to work independently
Excellent verbal and written communication skills
Strong interpersonal skills and ability to empathize with customers
Proficiency in CRM software and ticketing systems
Languages
English, Telugu
Personal Information
- Father's Name: Chandra Srinivasarao
- Date of Birth: 12/13/00
- Gender: Female
- Nationality: Indian
- Marital Status: Unmarried
Hobbies and Interests
- Listening Music
- Going for walks
- Nutrition
Disclaimer
I hereby declare that the above information is true to the best of my knowledge.
Timeline
Customer Experience Executive
Fresh bus Private Limited
03.2023 - Current
B.Sc. (Mpcs) - Computers
Madhu Degree College
Intermediate -
Madhu Junior College
SSC -
Chaitanya Vidyalayam
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