PRIYA TRIPATHI
Noida
Summary
Dynamic and versatile professional with a unique blend of experience in the banking sector and primary education. Demonstrated excellence in customer service, compliance, and financial operations during a successful tenure in banking, coupled with a strong ability to educate, mentor, and inspire young learners as a dedicated primary school teacher. Adept at managing responsibilities with accuracy, building trust with clients and parents, and fostering clear communication. Skilled in problem-solving, multitasking, and adapting to diverse professional environments. Passionate about lifelong learning and contributing to both organizational goals and individual development
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Experience Executive
HDFC Bank Limited
05.2022 - 03.2025
- Responsible for ensuring the smooth functioning of banking transactions and lobby management.
- Handling customer queries, obtaining instructions from customers for any modifications, deletions, or additions to records in the system, and raising Service Requests (SRs) for the same.
- Provide bank statements, balance certificates, TDS certificates.
- Welcome calling of new opened accounts and process account closures.
- Digital Life Certificate and passbook data entry.
- Custodian of deliverables and their disposal.
- Performed key role in CRM.
- Cross-selling various products such as savings accounts, SIPs, mutual funds, and life insurance is also part of my Key Responsibility Areas (KRA)
Primary School Teacher
Acme Public School
03.2019 - 04.2022
- Designed and implemented age-appropriate lesson plans aligned with curriculum standards.
- Fostered a positive and inclusive classroom environment that encouraged curiosity, creativity, and respect.
- Assessed student progress through formative and summative evaluations, providing tailored support when needed.
- Communicated effectively with parents and guardians through regular updates and parent-teacher meetings.
- Integrated technology and hands-on activities to enhance engagement and learning outcomes.
Education
D.EL.ED - undefined
Kanpur University
B.A. Hons - Hindi
Delhi University
12th Passed - undefined
C.B.S.E.
10th Passed - undefined
C.B.S.E.
Skills
MS Office (Word, Excel, Outlook, PowerPoint)
Interests
Music
Dancing
Yoga
Personal Information
- Date of Birth: 06/18/95
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Disclaimer
I do hereby declare that all the statements and details furnished above are true to the best of my knowledge and belief.
Timeline
Customer Experience Executive
HDFC Bank Limited
05.2022 - 03.2025
Primary School Teacher
Acme Public School
03.2019 - 04.2022
D.EL.ED - undefined
Kanpur University
B.A. Hons - Hindi
Delhi University
12th Passed - undefined
C.B.S.E.
10th Passed - undefined
C.B.S.E.
Similar Profiles
KAMALA SUBRAMANIANKAMALA SUBRAMANIAN
Senior Vice President and Unit Head at HDFC Bank Limited, HDFC BankSenior Vice President and Unit Head at HDFC Bank Limited, HDFC Bank
Swati ShindeSwati Shinde
Channel manager Sales at HDFC Bank LimitedChannel manager Sales at HDFC Bank Limited
Dipanway BhabukDipanway Bhabuk
MANAGER, CREDIT CARDS & PAYMENT BUSINESS (7 Years) at HDFC BANK LIMITEDMANAGER, CREDIT CARDS & PAYMENT BUSINESS (7 Years) at HDFC BANK LIMITED
Anchal PanwarAnchal Panwar
Teller at HDFC Bank LimitedTeller at HDFC Bank Limited
Prashant KashyapPrashant Kashyap
Consultant at TATA CONSULTANCY SERVICESConsultant at TATA CONSULTANCY SERVICES