PRIYA TRIPATHI
Noida
Summary
Dynamic and versatile professional with a unique blend of experience in the banking sector and primary education. Demonstrated excellence in customer service, compliance, and financial operations during a successful tenure in banking, coupled with a strong ability to educate, mentor, and inspire young learners as a dedicated primary school teacher. Adept at managing responsibilities with accuracy, building trust with clients and parents, and fostering clear communication. Skilled in problem-solving, multitasking, and adapting to diverse professional environments. Passionate about lifelong learning and contributing to both organizational goals and individual development
Overview
6
6
years of professional experience
2
2
Languages
Work History
Customer Experience Executive
HDFC Bank Limited
05.2022 - 03.2025
- Responsible for ensuring the smooth functioning of banking transactions and lobby management.
- Handling customer queries, obtaining instructions from customers for any modifications, deletions, or additions to records in the system, and raising Service Requests (SRs) for the same.
- Provide bank statements, balance certificates, TDS certificates.
- Welcome calling of new opened accounts and process account closures.
- Digital Life Certificate and passbook data entry.
- Custodian of deliverables and their disposal.
- Performed key role in CRM.
- Cross-selling various products such as savings accounts, SIPs, mutual funds, and life insurance is also part of my Key Responsibility Areas (KRA)
Primary School Teacher
Acme Public School
03.2019 - 04.2022
- Designed and implemented age-appropriate lesson plans aligned with curriculum standards.
- Fostered a positive and inclusive classroom environment that encouraged curiosity, creativity, and respect.
- Assessed student progress through formative and summative evaluations, providing tailored support when needed.
- Communicated effectively with parents and guardians through regular updates and parent-teacher meetings.
- Integrated technology and hands-on activities to enhance engagement and learning outcomes.
Education
D.EL.ED - undefined
Kanpur University
B.A. Hons - Hindi
Delhi University
12th Passed - undefined
C.B.S.E.
10th Passed - undefined
C.B.S.E.
Skills
MS Office (Word, Excel, Outlook, PowerPoint)
Google Drive (Docs, Sheets, Slides, Forms)
Spreadsheets (Excel, Google Sheets)
Email (Mail Merge, Filters, Folders, Rules)
Presentations/Slideshows (PowerPoint, Google Slides, )
Interests
Music
Dancing
Yoga
Personal Information
- Date of Birth: 06/18/95
- Gender: Female
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Disclaimer
I do hereby declare that all the statements and details furnished above are true to the best of my knowledge and belief.
Timeline
Customer Experience Executive
HDFC Bank Limited
05.2022 - 03.2025
Primary School Teacher
Acme Public School
03.2019 - 04.2022
D.EL.ED - undefined
Kanpur University
B.A. Hons - Hindi
Delhi University
12th Passed - undefined
C.B.S.E.
10th Passed - undefined
C.B.S.E.