PRIYA TRIPATHI
Noida
Summary
Dynamic and customer-focused professional with a strong background in both the banking sector and retail fashion industry, bringing over 4+ years of experience in delivering exceptional client service, operational support, and sales excellence. Proven ability to manage customer relationships, handle financial transactions, and promote brand awareness. Adept at working in fast-paced environments with attention to detail and strong interpersonal skills.
Overview
6
6
years of professional experience
Work History
Service Delivery Manager
Indusind Bank
Noida
04.2025 - Current
- Ensure the seamless functioning of all banking transactions and manage lobby operations to deliver a smooth customer experience.
- Address and resolve customer queries related to accounts and services, including modifications, deletions, or additions to customer records.
- Raise and track Service Requests (SRs) in the system for customer-related instructions and operational requirements.
- Provide essential banking documents such as bank statements, balance certificates, TDS certificates, and other customer requests in a timely and accurate manner.
- Conduct welcome calls for newly opened accounts, ensuring customer onboarding is smooth and expectations are set clearly.
Customer Experience Executive
HDFC Bank Limited
05.2022 - 03.2025
- Responsible for ensuring the smooth functioning of banking transactions and lobby management.
- Handling customer queries, obtaining instructions from customers for any modifications, deletions, or additions to records in the system, and raising Service Requests (SRs) for the same.
- Provide bank statements, balance certificates, TDS certificates.
- Welcome calling of new opened accounts and process account closures.
- Digital Life Certificate and passbook data entry.
- Custodian of deliverables and their disposal.
- Performed key role in CRM.
- Cross-selling various products such as savings accounts, SIPs, mutual funds, and life insurance is also part of my Key Responsibility Areas (KRA)
Senior Fashion Consultant
Ritu Kumar
Noida
03.2019 - 04.2022
- Interacting with customers on daily basis.
- Responsible for store and individual sales.
- Performed key role in CRM.
- Responsible for preparing activity sale reports.
- Taking care of products display and ability.
- Achieving sales targets.
- Managing Stocks and Reports.
- Co-ordination as a team work.
Education
D.EL.ED -
Kanpur University
B.A. Hons - Hindi
Delhi University
12th Passed -
C.B.S.E.
10th Passed -
C.B.S.E.
Skills
Presentations/Slideshows (PowerPoint, Google Slides, )
Email (Mail Merge, Filters, Folders, Rules)
Spreadsheets (Excel, Google Sheets)
Google Drive (Docs, Sheets, Slides, Forms)
MS Office (Word, Excel, Outlook, PowerPoint)
Hobbies and Interests
- Music
- Dancing
- Yoga
Personal Information
Disclaimer
I do hereby declare that all the statements and details furnished above are true to the best of my knowledge and belief.
Languages
Hindi
First Language
English
Intermediate
B1
Timeline
Service Delivery Manager
Indusind Bank
04.2025 - Current
Customer Experience Executive
HDFC Bank Limited
05.2022 - 03.2025
Senior Fashion Consultant
Ritu Kumar
03.2019 - 04.2022
D.EL.ED -
Kanpur University
B.A. Hons - Hindi
Delhi University
12th Passed -
C.B.S.E.
10th Passed -
C.B.S.E.