Chandra Deo Mahto
Kolkata
Summary
Dynamic IT Analyst with proven expertise at Tata Consultancy Services, specializing in L3 support and incident management. Successfully resolved complex application issues and optimized system performance, enhancing operational efficiency. Adept at technical analysis and problem-solving, I thrive in collaborative environments, driving innovative solutions that streamline business processes.
Overview
9
9
years of professional experience
Work History
IT Analyst
Tata Consultancy Services (Client -Toronto Dominion Bank Of Canada)
Kolkata
01.2025 - Current
- Provided L3 support to end-users in troubleshooting application issues.
- Resolved complex technical issues by providing innovative solutions.
- Developed and implemented IT solutions to streamline business processes.
- Deployment of new builds in production.
- Used computer in analysis and solution of business problems.
- Monitored system performance, identified bottlenecks and optimized the same.
- Conferred with clients regarding information processing or computation needs.
- Troubleshot program and system malfunctions to restore normal functioning.
IT Analyst
Tata Consultancy Services(Client : American Express)s
Kolkata
02.2023 - 12.2024
- Provided L2 support for various financial applications, like Clarity, Timesheet.
- Provided technical support for OneDrive and SharePoint.
- Worked on incident management, change management.
- Resolved complex technical issues by providing innovative solutions.
- Monitored system performance, identified bottlenecks and optimized the same.
- Provided support to end-users in troubleshooting application issues.
Associate Engineer
Cognizant (Client: Walgreens Pharmacy)
Kolkata
09.2016 - 02.2023
- Monitor the health of the application environments as L3.
- Perform root cause troubleshooting/analysis of application issues
- High-end incident support, major bug fixes, functional changes, and enhancements.
- Deployment of new builds in production.
- Analyze configurations,application and system log files to determine the cause of the issue.
Education
Bachelor of Engineering - Computer Science
Birla Institute Of Technology
Ranchi,Jharkhand06-2016
High School Diploma -
Chinmaya Vidyalaya
Bokaro,Jharkhand05-2011
Skills
- L3 support
- Incident management
- Change management
- Application troubleshooting
- Technical analysis
- Root cause analysis
- Application deployment
- Performance monitoring
- Problem solving
- Code debugging
- Teamwork and collaboration
Timeline
IT Analyst
Tata Consultancy Services (Client -Toronto Dominion Bank Of Canada)
01.2025 - Current
IT Analyst
Tata Consultancy Services(Client : American Express)s
02.2023 - 12.2024
Associate Engineer
Cognizant (Client: Walgreens Pharmacy)
09.2016 - 02.2023
Bachelor of Engineering - Computer Science
Birla Institute Of Technology
High School Diploma -
Chinmaya Vidyalaya
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