Chandrakant Acharya
Bengaluru
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
7
7
years of professional experience
Work History
Assistant Manager of Operations
HSBC Electronic Data Processing Private Limited
02.2022 - Current
- Implementing Client Services and different products on the existing and new accounts
- Responsible for amending/adding services into their commercial banking and personal banking profiles as per requests received from RMs or clients.
- Calling clients after case has been assigned and managing the project effectively and Efficiently.
- Working with internal stockholders such as GLCM signature verification team, sales, relationship manger, GPS implementation manager, operations team, Account reconciliation team.
- Assisted in developing operational plans and strategies to meet organizational objectives.
- Provided guidance to internal team on operational matters, resolving issues as they arise.
- Developed and maintained effective relationships with internal departments and external stakeholders.
- Conducted regular reviews of existing processes and made recommendations for improvements.
- Participated in meetings with senior executives regarding project updates or strategic planning initiatives.
- Developed lucrative relationships with clients to promote future business opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
Senior Analyst Cash Application
ORACLE INDIA PVT LTD
02.2020 - 02.2022
- Batch and Receipt creation: Creation of check receipts through Auto Lockbox and Manual creation
- Worked on unapplied cash of the payments which have not been accounted
- Supported customers by answering questions and guiding end-use.
- Analyzing and processing payments received for OFD, Education and Support Renewals, credit card
- Processing overpayments and duplicate payments from customers
- Worked with booking team (OM / Royalty / Sales team) for Order/contract booking
- Processing checks for the refund issued and GL Account details for AP related payment received
- Ensuring smooth book closure activity at Month end, Quarter end and Year end.
- Created detailed reports that documented findings and presented recommendations to senior leadership.
- Coordinated with other departments to ensure accuracy of data collection and analysis.
- Provided technical support to junior analysts regarding data analysis techniques and methods.
AR Associate
DELL TECHNOLOGIES INDIA PVT LTD
06.2017 - 02.2020
- Processing, Checks, ACH, and Wires Payments using OMEGA (Oracle Based) and supporting SAP team.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Worked on Cash Reconciliation for Cash deposit for Canada and US Cash Apps.
- Managing Generic Mailbox which includes all payment enquiries.
- Responsible for Posting of the Manual Adjustments (MA) or ledgers raised by the collections team.
- Calling US and Canada region customers for UA and UI payments.
- Responsible for refunding unclaimed/ unidentified payments to the source.
- Preparation of Spread sheet for ACH and Check on daily basis which shows the applied and unapplied cash along with Posting.
- Maintained accurate records of customer account information including contact information, payment history, outstanding invoices.
- Assisted customers with inquiries related to their accounts receivable status or invoice questions.
- Conducted credit checks on new customers, established customer payment terms and monitored customer account balances.
- Developed reports for management summarizing accounts receivable status and aging details.
- Processed customer payments in a timely manner, applied payments to appropriate accounts, and reconciled discrepancies between payments received and invoices due.
Education
Bachelor of Commerce (B. Com) -
CMS College of Science & Commerce
01.2017
12th -
Army Public School Wellington
01.2014
10th -
Kendriya Vidyalaya Wellington
01.2012
Skills
- Performance Analysis
- Project Management
- Training and mentoring
- Process Improvement
- Operations Management
- Service Delivery Management
- SAP, Oracle R12, Omega, MS Excel, Fusion,
Accomplishments
- Appreciations from the client for the work being completed on time and actioned emails on time.
- Appreciation on the Reconciliation process.
- Got spot awards, rising star awards, Extra Mile Awards.
- Awarded with Manager Choice Award within 6 months of joining in Oracle.
- Awarded as a best Analyst
Personal Information
- Father's Name: S.K. Acharya
- Date of Birth: 03/14/1997
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Personality Traits
- Adaptability to changing Environment.
- An enthusiastic person with highly motivated & leadership skills.
- Responsible and keen for learning new things fast.
- Good team player and positive attitude.
- Can work under high pressure.
Languages
English, Hindi, Tamil, and Oriya
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Disclaimer
I hereby declare that all the above mentioned information is true to best of my knowledge and belief.
Timeline
Assistant Manager of Operations
HSBC Electronic Data Processing Private Limited
02.2022 - Current
Senior Analyst Cash Application
ORACLE INDIA PVT LTD
02.2020 - 02.2022
AR Associate
DELL TECHNOLOGIES INDIA PVT LTD
06.2017 - 02.2020
Bachelor of Commerce (B. Com) -
CMS College of Science & Commerce
12th -
Army Public School Wellington
10th -
Kendriya Vidyalaya Wellington
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