CHANDRAKANT HOLAGI
Regional Lead - Customer Solutions
Bengaluru
Summary
Regional Head of the Customer Solutions team for ANZ, APAC, and EMEA regions.
Result-oriented, united under one vision, data-driven, and empathetic.
Effectively collaborate with cross-functional teams including Customer Success, Product, Engineering, Sales, and Support.
Provide consultative product expertise to customers during implementation lifecycle, ensuring all requirements are met.
Partner with internal and external stakeholders to establish expectations and handle escalations.
Work closely with Senior Leadership to define and optimize processes, enhancing operational excellence for customer-facing teams at Whatfix.
Key areas of interest include Implementation/Professional Services, Solutions Consulting, Sales Engineering, Technical Onboarding, Solutions, and Customer Success Strategy.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Regional Head - Customer Solutions
Whatfix
01.2024 - Current
- Improved regional performance by implementing strategic post-sales initiatives and effective team management
- Managing a $20 million portfolio.
- Managing a team of 25+ Solution Engineers.
- Liaise with cross-functional teams such as Customer Success, Product, Engineering, Sales, and Support during a customer's implementation lifecycle to provide consultative product expertise for all customer requirements.
- Partner with internal and external stakeholders to set expectations and handle escalations.
- Work with Senior Leadership to define new and optimize the current processes to optimize operational excellence of customer-facing teams at Whatfix.
Senior Manager - Customer Solutions
Whatfix
01.2022 - 12.2023
- Primary point of contact from Professional Services team for root cause analysis, debugging, and resolution with R&D team. Led a team of 15+ Solution Engineers.
- Consulting with clients to get insights of business processes, and providing them user adoption solution.
- Implemented and developed operational standards, policies and procedures.
- Managed end-to-end delivery for post-sales implementations.
Solutions Architect
Whatfix
12.2020 - 12.2021
- Implemented DAP solutions proposed to meet diverse business requirements across 30+ customer onboardings.
- Developed comprehensive documentation for technical specifications, project plans, and user guides, streamlining communication across teams.
- Mentored junior team members in best practices and coding standards, fostering professional growth within the team.
- Collaborated with development teams to design scalable and efficient applications tailored to client requirements.
Associate Manager
ACCENTURE SERVICES PVT LTD.
12.2018 - 12.2020
- Interact with business clients, onshore teams to discuss requirements, solutions, design, and develop the client's application/systems.
- Responsible for developing microservices that expose various REST APIs.
- Built detailed Application Interface Design, high level, and detailed technical design specifications.
- Designed and developed software for different modules of the OPUS application, such as Sales, Activation, Inventory, Customer Service, Payments, etc.
- Performed design review, code review, security vulnerabilities review, and static code analysis.
- Leading a team of 15 resources from offshore.
Application Development Team Lead
ACCENTURE SERVICES PVT LTD.
12.2014 - 11.2018
- Phoenix is an activation and customer care client for the Business Marketing Group.
- Work on any business requirement - enhancements.
- Prepare low-level and high-level design and participate in peer design/code review.
- Deliver solutions with a low defect rate.
Senior Software Engineer
ACCENTURE SERVICES PVT LTD.
12.2012 - 11.2014
- Phoenix is an activation and customer care client for the Business Marketing Group.
- Work on any business requirement - enhancements.
- Prepare low-level and high-level design and participate in peer design/code review.
- Deliver solutions with a low defect rate.
Software Engineer
ACCENTURE SERVICES PVT LTD.
01.2010 - 11.2012
- System Analyst - Maintenance and Production Support.
- MIRA consisted of various applications, some of which interacted with other systems at the backend to receive the information and process the information to store in the DB.
- Analysis and Resolution of Production Defects.
- Coordinate with the downstream and upstream application teams.
- Implement the Change Requests to production.
- Handle production deployments for each release..
Education
Bachelor of Engineering - Electronics & Communications
H.K.B.K College of Bangalore
Belgaum, Karnataka 01.2005 - 01.2009
Skills
Team Management
Client Relationships
Strategic Planning
Innovation and Creativity
Solution Implementation
Timeline
Regional Head - Customer Solutions
Whatfix
01.2024 - Current
Senior Manager - Customer Solutions
Whatfix
01.2022 - 12.2023
Solutions Architect
Whatfix
12.2020 - 12.2021
Associate Manager
ACCENTURE SERVICES PVT LTD.
12.2018 - 12.2020
Application Development Team Lead
ACCENTURE SERVICES PVT LTD.
12.2014 - 11.2018
Senior Software Engineer
ACCENTURE SERVICES PVT LTD.
12.2012 - 11.2014
Software Engineer
ACCENTURE SERVICES PVT LTD.
01.2010 - 11.2012
Bachelor of Engineering - Electronics & Communications
H.K.B.K College of Bangalore
01.2005 - 01.2009
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